Senior, Analyst, Carrier Access Billing Disputes

Company

Cox Communications, Inc.

Job Family Group

Finance

Job Profile

Risk, Fraud & Credit Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Summary

This position is responsible for revenue assurance, dispute resolution, and payment support. This role will interface with carrier customers, as well as internal legal, regulatory, and financial representatives.  The scope of this position also includes other emerging technology billing services.

Position Responsibilities

• Responsible for resolving Carrier Access Billing (CABS) disputes.
• Research and compile information needed to resolve customer facility disputes.
• Interface with regulatory for Interconnection/MSA/Tariff interpretation and verification.
• Administer claims within CABS and the claims management database.
• Perform root cause analysis on issues causing disputes and document findings.
• Identify and implement improvements in the dispute process.
• Understanding the effects of Master Service Agreements and other Contractual obligations on billing to effectively resolve disputes.
• Coordinate work efforts with other internal departments.
• Transfer knowledge gained through experiences team members and boundary partners.
• Partner with Carrier collections team to increase collections once disputes are resolved.

Qualifications

Required

• 4 or more years of experience required in related field (Finance, Accounting, Business, etc.) along with a Bachelor’s degree, or 2+ years of experience with a Master’s Degree, or 8+ years of experience in lieu of a degree.
• Proficient in Microsoft Office Suite, specifically Excel.
• Excellent written and oral communications skills.
• Strong focus on customer service.
• Self-starter with flexibility and willingness to balance multiple, changing priorities and ability to work under tight deadlines. Experienced in organizing, prioritizing, and coordinating one’s own work.
• Ability to present complex information in a streamlined manner to various business groups.

Preferred

• Knowledge of special access services and related billing operations
• Experience with the industry standard Carrier Access Billing System (CABS)
• Experience in contract interpretation.
• Oracle OBIEE and SQL experience

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.