Senior Human Resources Associate (Subject Matter Expert), GS-7, HR Administration Section, UNICEF Global Shared Services Centre, Budapest, Hungary

<p>UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.</p> <p>Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.</p> <p>And we never give up.</p> <p><strong>For every child, <em>results.</em></strong></p> <p>UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.</p> <p>GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit &amp; Awards held in Warsaw, Poland. </p> <p><strong>How can you make a difference?</strong></p> <p>The Senior HR Associate (Subject Matter Expert), HR Administration, GS-7 reports to the Human Resources Officer at NO-2 level. Under the supervision of the Chief Human Resources (HR Administration), acts as the subject matter expert across the streams, in both technical and process/functional areas. This role will be responsible for business process improvement, knowledge sharing, technical and process training, and engagement with key stakeholders.</p> <p><strong>Subject Matter Expertise</strong></p> <ul type="disc"> <li>Act as the subject matter expert for the Section in both technical and process/functional areas.</li> <li>Work closely with the streams to constantly stay abreast of current policies and procedures and ensure that relevant changes to SOP, workflows, process instructions and procedures are implemented.</li> <li>Support with designing system changes and HR products to support continuous improvement initiatives in the HR Administration section.</li> </ul> <p><strong>Projects &amp; Technical Support </strong></p> <ul type="disc"> <li>Partner technology developments and ensure the alignment of business systems and standard operating procedures with the expected transaction outputs.</li> <li>Create technical documentation for systems used by HR Administration including SAP, TMS, Service Gateway etc. with specific emphasis on the United Nations modalities for HR Administration and interrelated modules.</li> <li>Drive continuous improvement projects which results in efficiencies for the GSSC and effectiveness for UNICEF staff members.</li> <li>Translate business needs to business requirement documents, create change requests, develop user testing criteria, perform/coordinate user acceptance testing, and recommend system change signoff to the functional managers.</li> </ul> <p><strong>Knowledge Sharing, Training and Updates</strong></p> <ul> <li>Provide ongoing knowledge sharing sessions, training system changes to team members and overview as part of inducting newcomers to HR Administration.</li> </ul> <p><strong>Partnership with Stakeholders</strong></p> <ul> <li>Act as the point of contact for any system issues to be coordinated or channeled across the respective streams and support with system fixes.</li> </ul> <p><strong>Additional duties, as required</strong></p> <ul type="disc"> <li>Support the SME function at Human Resources (Administration) and the overall section as required.</li> <li>Special projects as assigned.</li> </ul> <p> </p> <p><strong>To qualify as an advocate for every child you will have…</strong></p> <ul type="disc"> <li>Completion of secondary education (i.e. high school diploma) is a minimum requirement.</li> <li>University level courses in human resources and/or business administration is desirable.</li> <li>Minimum of seven (7) years of relevant work experience in human resources is required. A completed university degree from an accredited institution will be counted towards the work experience requirements.</li> <li>Minimum 4 years of relevant experience is required for candidates holding bachelor’s degree in relevant fields. A relevant master’s degree may replace additional two years.</li> <li>Advanced knowledge in the Microsoft Suite of Products (including MS Word, MS Excel &amp; MS PowerPoint) is required.</li> <li>Strong working knowledge of SAP HR module is required.</li> <li>Advanced knowledge of Service Gateway and/or TMS is an asset.</li> <li>Demonstrates a continuous learning mindset, with a focus on expanding reporting expertise and adapting to new tools and systems as needed.</li> <li>Previous hands-on experience in creating business requirements, user testing, and implementing system enhancements is highly desirable.</li> <li>Experience in project planning and collaboration with project stakeholders is highly desirable.</li> <li>Prior work experience with any development organization is an asset.</li> <li>Knowledge of UN/UNICEF'S rules, regulations and procedures is considered an asset.</li> <li>Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Ch