Team Lead, Instructional Design

Workforce Classification:

Join Our Team: Do Meaningful Work and Improve People’s Lives 

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being, Forbes ranked Premera among America’s Best Midsize Employers for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:  https://healthsource.premera.com/.

Are you energized by the possibilities of transforming how people learn and grow through AI and automation? Do you want to lead a team that leverages cutting-edge technology to create impactful training experiences for our members? If so, this is your opportunity to shape the future of instructional design at Premera!

As our Team Lead–Instructional Design, you will champion innovation by integrating AI and automation into our training programs, driving efficiency and effectiveness. Your leadership will empower our instructional design staff to deliver smarter, more personalized learning solutions—helping our Customer Service Representatives achieve their goals faster and with greater confidence. In this role, you will provide leadership and direct supervision to our instructional design staff, helping them to meet the goals of our organization. You will act as an internal consultant, offering technical advice and consultation to customer groups and stakeholders, and play a crucial role in evaluating and addressing training needs.

Join us and be part of a team that is committed to promoting professional development, fostering effective relationships, and driving continuous improvement in our training programs.

The Team Lead-Instructional Design position will help Associates meet the goals of Premera Blue Cross by providing leadership and direct supervision to the instructional design staff, and partner closely with the Training and Procedures team.

What you will do:

• Act as an internal consultant, provide technical advice and consultation to customer groups and stakeholders by advising management on project operations and activities.
• Develop mechanism to evaluate training needs of clients to identify training desired; identifying target groups, testing evaluation mechanism with pilot groups to determine effectiveness and efficiency; and determining best method of delivering training.
• Provide day-to-day leadership to the curriculum development staff.
• Develop methods to routinely assess the effectiveness of the curriculum associated training programs on multiple campuses.
• Promote staff professional development and career growth.
• Build effective relationships within all levels of the organization.
• Successfully interface with members of our senior management team.
• Effectively and positively always advocate the OCLD department’s perspective.
• Independently develop and administer performance improvement plans and activities.
• Promote teamwork.
• Employ appropriate levels of flexibility, customer service, conflict resolution, problem solving, innovation and "big picture" thinking.
• Other duties as assigned.
• As part of this role, you may be assigned internal controls derived from Premera’s internal controls framework. You will be accountable for understanding the controls assigned to you, their impacts on Premera, and to ensure that they