Technical Education Consultant

Technical Education Consultant 

 

Location:  Remote, USA

Employment Type: Full-Time 

Compensation: $65,000 - $90,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.  

Benefits Offered: Vision, Medical, Life, Dental, 401K 

 

 

Summary  

 

We’re looking for a Technical Education Consultant (TEC) – Level 1, to join our Product Knowledge Team. TECs are continually learning about new OneStream features and functionality to establish themselves as subject-matter experts. They use their technical expertise to develop engaging and effective educational content to enable the OneStream Learning Community, which includes customers, partners, and employees. As a TECs experience progresses over time they can look to progress to a Level 2 TEC position, subject to meeting the requirements of our competency framework. 

This position requires an exciting mix of technical skills, writing skills, content development skills, instructional design skills, and creativity. In this role, you will utilize your unique skills and talents to design and build engaging and effective educational content. 

To succeed in this role, you must be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent. You must be effective working independently and with a team.

You do not need to be an expert in financial reporting and budgeting systems, databases, and programming languages, but exposure to these areas is expected.

 

Primary Duties and Responsibilities 

 

• Analyze the learning needs of the OneStream Community.
• Design technical content and learning assets to address specific needs, requirements, and objectives.
• Develop effective and efficient learning assets based on the needs and requirements of the OneStream Community.
• Write detailed, organized, and clearly structured technical content documents that are within scope and meet specified learning objectives.
• Collaborate with subject-matter experts to ensure the technical accuracy of content documents and learning assets.
• Collaborate with cross-functional teams to gain an in-depth understanding of upcoming product features, enhancements, and changes.
• Maintain existing learning content to keep learning assets current.
• Adhere to department processes, standards, and brand guidelines for all learning assets and projects.

 

Required Education and Experience 

 

• BA/BSc Degree in Technical Education, Technical Learning and Development, Technical Writing, Technical Communications, or other relevant field.
• At least 4 years as a Technical Training Content Developer or Technical Writer, preferably with CPM software.
• Alternatively, 2+ years of OneStream implementation experience plus experience in developing OneStream training content and facilitating client training sessions.
• Experience writing, editing, and proofreading technical training content or documentation.

 

Preferred Education and Experience 

 

• Experience building e-learning content using Articulate 360 tools such as Rise 360, Review 360, and Storyline 360 or equivalent e-learning tools.
• Exposure to Information Technology, Accounting, or Finance is a plus.
• Some experience creating and editing videos with tools such as Camtasia.
• Familiarity with markdown languages and using tools such as Skillable to build lab exercises.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint).
• Experience creating visuals and graphics to creatively convey complex technical topics.
• Experience designing and building interactive workshops, simulations, lab exercises, and other hands-on learning assets.
• Interest in understanding and working with enterprise technologies.
• Good communication skills and a willingness to present and teach.
• Eagerness to learn and gain experience with CPM software and SQL databases.

 

 

Knowledge, Skills, and Abilities 

 

• Ability to adapt to changing priorities and work in a fast-paced environment.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Quick learner and adaptable to learn new processes, concepts, and skills.
• Passion for learning new technologies /software.
• Ability to work collaboratively and independently.
• Self-motivated and adaptable.
• Strong work ethic, initiative, and d