Senior Workforce Management Analyst

About Lumata Health: 

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply.

Position Overview

The Senior Workforce Management Analyst at Lumata Health plays a crucial role in enhancing our workforce operations through advanced data analysis, strategic forecasting, and optimized scheduling. This position is focused on leveraging data-driven insights to improve workforce productivity, cost management, and overall operational efficiency. The Senior Analyst will work closely with workforce managers to identify process gaps, implement best practices, and drive continuous improvements, ensuring alignment with the organization's strategic and operational goals.

Job Type: Full-time

FLSA Status: Exempt

Compensation: $60,000 - 75,000 Annually

Schedule: Monday - Friday

Remote: Yes

Reports to: Director of Clinical Operations

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Essential Functions

1. Advanced Data Analysis & Reporting

• Conduct detailed analysis of workforce performance metrics (e.g., efficiency, productivity, coverage).
• Develop and implement reporting tools to track key performance indicators (KPIs) and support data-driven decision-making.
• Guide workforce managers on interpreting data and adjusting staffing strategies.

Forecasting & Workforce Planning

• Lead the development of data-driven forecasting models based on historical data and future trends.
• Align workforce plans with operational growth and clinical demands.
• Provide long-term workforce planning strategies to support organizational scalability and flexibility.

Scheduling Optimization & Resource Allocation

• Identify and address inefficiencies in current scheduling practices with data-backed enhancements.
• Implement scheduling optimization techniques to balance labor costs, resource availability, and patient demand.
• Collaborate with managers to improve scheduling flexibility while meeting operational needs.

Process Improvement & Implementation

• Regularly review current processes to identify opportunities for improvement.
• Work with the team to streamline workflows related to scheduling, real-time adjustments, and reporting.
• Implement new tools and methodologies to optimize workforce planning and management.

Training & Knowledge Transfer

• Provide targeted training on workforce management tools, data analysis, and optimizati