Senior Director, AMC Medical Department Operations

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

As a not-for-profit organization, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by two leading academic medical centers (AMCs), Brigham and Women’s Hospital (BWH) and Massachusetts General Hospital (MGH), MGB supports a complete continuum of care including two academic medical centers, community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities.

The Senior Vice President of Medical Department Operations (SVP) serves as the senior executive over a portfolio of medical departments and services across BWH and MGH in their leadership of, and pursuit of excellence in, the quadripartite mission of clinical care, research, education, and community service within their respective departments. Specifically, this portfolio currently includes the following academic departments/services (the “portfolio”):

• Department of Medicine, including Primary Care, Value-Based Care, and Community Health Centers
• Department of Dermatology
• Department of Physical Medicine & Rehabilitation Services

The Senior Director, Department Operations (Director) functions as the most senior administrative leadership resource for all financial, business, performance management, and communications needs within the portfolio. Most importantly, the Director provides essential counsel and support to the SVP on financial, strategic, and administrative issues, and manages the staff within the central office of the SVP.

The Director reports to the SVP. Due to the senior level of this position, the Director also regularly communicates with, prepares materials for, receives direction from, and provides counsel to the Chairs of the portfolio’s departments and service areas, the Vice Chairs, other Senior Vice Presidents across the AMCs and MGB, and senior leaders of other departments and the hospital. The scope of this senior management role spans the DOM’s Brigham and Women’s Physicians Organization (BWPO), BWH, Brigham and Women’s Faulkner Hospital (BWFH), MGH, Massachusetts General Physicians Organization (MGPO), MGB, and Harvard Medical School (HMS) initiatives, accounts, employees, and related issues.

 

Qualifications

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Planning

• Provides strategic leadership and counsel for the portfolio; leads the capture, analysis, interpretation, and utilization of financial, operational, clinical, research, and educational data used for decision-making.
• Works closely with the SVP on the development of policies and financial and administrative programs consonant with the AMC’s strategic direction; facilitates the formulation of multi-year plans to support growth and service mix enhancements across the clinical, research, and educational missions.
• Devises strategies for effective use of clinical, financial, and operational benchmarking data for analytic, goal setting, and improvement activities.  Works with management staff and representatives from other areas to evaluate, initiate, and implement systems and procedures and revises as necessary to improve and maximize efficiency.
• Continuously assesses and improves the efficiency of systems and processes, and overall expense management.
• Supports SVP in recruitment of high-profile leadership positions.  Provides feedback on commitment packages, negotiates offer letters, and communicates with portfolio leaders.
• In conjunction with the SVP, leads the management and resolution of circumstantial issues that arise within the portfolio.  Toward this goal, engages a broad array of resources, reviews, and individuals as needed.
• Supports leadership meetings as needed and presents work pertaining to strategic planning, financial analysis, and business planning; develops and presents executive level analyses on key portfolio programs and planning activities.
• Facilitates and manages the requests made of the SVP by various stakeholders for information, accommodation, or support.
• Proactively assesses and makes recommendations for opportunistic development or risk hedging in the portfolio.  In line with this, develop