Product Support Engineer

Job Description:

The Advantest Group designs, develops manufactures and sells advanced test systems and solutions for the semiconductor industry. Advantest’s advanced solutions help semiconductor designers and manufacturers lower their cost of test and improve their competitiveness. Advantest will continue to deliver solutions and support globally with world-class professionalism, expertise and integrity – so our customers have an outstanding world class experience

 

The Field Service Production Support Engineer (PSE) will be responsible for the coordination and execution of all daily customer field service-related activities.  The successful candidate will have experience in both software and hardware. 

Responsibilities include:

PSE Field service activities will include:

• Engineering apps/testing support activities
• Assist with customer NPI data collection
• System license management
• Re-image of workstations
• Lead customer improvement projects
• Collection and presentation service data
• Site preparation consultation
• On-site installation
• Repair down systems
• Customer training on maintenance procedures
• Work with factory to drive diagnostics improvements

Qualifications

Requirements:

• Bachelor’s degree or experience in a related field required
• Fluent in English
• Customer management experience
• Practical experience - supporting ATE equipment, Advantest 93K experience an advantage

 

Physical Requirements:

• Must be able to lift 40-50 pounds without assistance and be able to bend into machinery without restrictions.
• Push or pull up to 200 lbs. of test equipment and tools using qualified cart or pallet jack.
• Transport parts or equipment weighing up to 50 lbs. (assistance available when lifting item(s) over 50 lbs.).
• System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.

 

Additional Skills Preferred (but not required):

 

Leadership

• Lead customer improvement projects
• Create a sense of urgency and build momentum to support field service goals
• Motivate individuals and teams by setting clear goals and objectives
• Effectively manage conflicts and change
• Use management to resolve issues

 

Results driven

• Decisions and actions are driven with the result in mind
• Demonstrate problem solving skills that requires complex analysis of undefined problems

 

Strong communication skills

• Ability to effectively present both written and verbally
• Tailored communications specific to the audience
• Clear and concise communication

 

Structured and organized

• Sets clear goals and objectives and uses structured techniques and methodology to achieve results
• Coordination across multiple functions and locations