FLEX Director, Stakeholder Engagement and Communications

The Director, Business Transformation Office (BTO) – Stakeholder Engagement + Communications is a key member of the Business Transformation Office team responsible for creating and executing communication and engagement efforts for Marriott’s most important stakeholder. 

 

This position will be part of the BTO team that supports the transformation of Marriott’s Finance ecosystem. The Director is a proactive, detail-oriented and hands-on team player who will design, plan and execute communications deliverables for Marriott’s senior executives. They will serve as a subject matter expert and hands-on communications practitioner who takes the lead on strategy, consultation, content creation and distribution for a wide range of written communications.

The Director will be a business partner to the program leadership, regularly consulting on how to deliver executive messaging and communication plans and tactics to inform, educate and persuade a wide-range of program audiences, including – but not limited to: Project team members, Marriott senior executives, hotel owner and franchise management company executives.

 

Key responsibilities include:

• Stakeholder Engagement Plan: Partner with program team to develop and execute a comprehensive stakeholder engagement and communications pln
• Communications Plan Management + Execution: Develop, manage and maintain communications plan and coordinate communication deliverables through a formal review process while adhering to tight timelines.
• Communications Materials Production: Support the development and execution of prgoram communications deliverables, including – but not limited to – written updates, PowerPoint presentations, talking points, speeches, etc.
• Prepare timely status updates for leaders and senior executives

 

CANDIDATE PROFILE 

Education and Experience 

Required:

• 5+ years’ experience in communications, demonstrating progressive career growth and a pattern of exceptional performance AND
• 4-year degree from an accredited university in Communications, Journalism or related, writing-intensive major OR 
• 12+ years of relevant professional experience in related function, demonstrating progressive career growth
• and pattern of exceptional performance
• Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
• Strong personal leadership, organizational, relationship-building, and negotiation skills.
• Outstanding formal and informal presentation skills.
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Ability to juggle multiple projects and many stakeholders
• Basic project management skills
• Ability to complete deliverables with high quality and up to established standards
• Proficiency with Microsoft Word, Excel and PowerPoint applications

 

CORE WORK ACTIVITIES 

• Plans, develops and manages execution of executive communications, including stakeholder engagement strategy, leveraging Marriott’s communications practices and distribution channels as well as human-centric, change management methodologies
• Vets and proactively maintains calendar of key executive communication opportunities, identifies appropriate messaging and delivery vehicles and ensures high-quality deliverables (e.g., speeches, presentations, and collateral) are prepared timely
• Ensures executives are adequately prepared to execute communications activities (e.g., speeches, presentations, video and audio recordings, vlogs, podcasts, etc.)
• Work collaboratively with a variety of key stakeholders both within the Business Transformation office and across the company to ensure alignment and consistency with broader organizational communication efforts.
• Partner with continent teams to build and tailor engagement plans and effectively disseminate key messages.
• Improve processes, actively seek stakeholder feedback, and focus on designing processes/materials.
• Respond to ad hoc requests.
• Seek opportunities to leverage knowledge, resources and work activities across the Business Transformation Office and other MI departments/divisions.
• Support requests by department leaders as needed.

 

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing chan