Customer Service Representative

Description

This is a full-time, direct placement role at Basor Electric, Inc.

The Customer Service Representative will interact with the company’s customers by addressing inquiries, offering quotations, managing orders,  and resolving complaints and return requests. 

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Manages the RMA/RMR process.
• Manages quotations for customer inquiries.
• Performs other related duties as assigned. 

Requirements

  Required Skills/Abilities: 

· Excellent communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

Education and Experience:

· High school diploma or equivalent.

· Customer service experience required.

Physical Requirements: 

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.