Resettlement Coordinator: Preferred Communities (Intensive Case Management)

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Preferred Communities Case Coordinator provides intensive case management services to newly arrived refugees with acute vulnerabilities, including significant medical conditions, through the Preferred Communities (PC) program.  This position is a 40 hour/week role which assists refugees and other eligible immigrants to achieve self-sufficiency within a 12-month period.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide multi-faceted intensive case management services to a caseload of 25-30 refugees, SIVs and other Office of Refugee Resettlement eligible individuals.
• Create and implement individualized Self-Sufficiency Plans in collaboration with clients enrolled in the PC program.
• Assist client to learn to independently navigate the U.S. medical system to manage acute health conditions.
• Coordinate appointments and referrals for clients including medical and mental health appointments, social services, and other community referrals.
• Provide extended coaching and orientation for clients on topics identified as obstacles to integration, including but not limited to mental and physical health, financial management, parenting and family wellness.
• Maintain accurate and up to date records including case notes, case files, budgets, and reports. 
• Collaborate with community partners to connect clients to needed services and opportunities present in the Triangle area, and to develop new referral opportunities for WRD clients.
• Facilitate mental health support groups using the Pathways to Wellness group curriculum
• Collaborate with other WRD client service staff to provide holistic services that maximize all core offerings for which clients are eligible.
• Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients in accordance with individual self-sufficiency plans, while honoring confidentiality.
• Supervise and mentor the equivalent of at least one full time intern each semester. 

Knowledge, Skills, & Abilities

• Bilingual in: Arabic, Dari, Farsi, Pashto, Swahili, Tigrinya, or Urdu preferred
• High levels of comfort with technology, especially Zoom functions 
• Graduate degree in social work, public health or related field preferred
• Fluent in Microsoft software including Excel, Word, and Outlook; skilled in Google Suite products, including Google Drive; prefer Dynamics or other CRM experience 
• Strong verbal and written communication skills
• Passionate, dynamic, and good at improvising
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Ability to work with individuals from culturally and linguistically diverse backgrounds

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• At least 2 years direct-service experience with vulnerable populations   
• BA/BS in rele