CS/Sales/Catering Coordinator

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The CS/Sales/Catering Coordinator will coordinate services for clients and in-house guests and provide administrative support for the Sales, Catering and Conference Services Department. They will assist in executing the sales/catering/conference services strategy of the hotel, as defined by the Director of Sales. The CSSCC will be required to perform general administrative duties not limited to compiling/updating reports as needed, various Conference Services tasks and assist Sales Team with daily tasks.

Job Description

DUTIES AND RESPONSIBILITIES:

·       Deliver on the promise of Sonesta Service in all interactions with guests and clients.  Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. 

·       Conference Services duties will include distribution of daily event report and daily change log; will manage the BEO book and weekly BEO distribution; handle all in-house BEOs and meeting requests; contact clients to obtain guarantees for events and other various tasks. Assist with the Pre-Check of meeting space for site visits. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-u requirements meet client needs.

·       Assist Conference Services Director with daily tasks.

·       Assist sales team members on Site Inspections

·       Work in Canva platform creating Flyers & Collateral

·       Detail all wedding room blocks

·       Order paper & supplies for Department as needed

·       Create PO’s & enter all department purchases in Checkbook

·       Attend weekly pick up meeting and report on relative pick up for wedding room blocks

·       Work in Passkey Reservation System – create booking links & update accordingly

·       Issue and process all overnight gift certificate requests

·       Sales duties will include assisting the sales team and DOSM with daily tasks and serving as FDC Lead Coordinator, 

·       Promote teamwork through daily communication and coordination with other departments to facilitate the quality of services agreed upon by the Sales Office and prospective clients.

·       Perform other duties as assigned (guest room tours, property tours, special guest request, answering phones and routing to appropriate sales/catering staff, handling of mail, faxes, etc.) 

Additional Job Information/Anticipated

Pay Range

QUALIFICATIONS AND REQUIREMENTS:

·       High School diploma or equivalent required; some college preferred

·       2+ years in hotel CS/Sales/Catering department preferred.

·       Ability to speak, read, and write fluent English; other languages beneficial.

·       Professional verbal and written communication skills.

·       Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

·       Problem solving, reasoning, motivating, organizational and training abilities.

·       Experience with Delphi, Passkey, Microsoft Office and Opera systems preferred.

Benefits

Sonesta recognizes that benefits play