Scheduled Hours

40

Position Summary

The Coordinator Patient Safety & Quality will support departmental initiatives to improve patient safety, quality measurement, and performance improvement across affiliated health service organizations. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively with faculty, staff, and leadership. A particular focus will be on supporting communication of results and ensuring timely patient follow-up to reduce delays in diagnosis or treatment. This role is ideal for an individual interested in building a career in healthcare quality and safety within a large, complex academic and community health system.

Job Description

Primary Duties & Responsibilities:

• Works to strategic initiatives and promotes the patient safety and quality program. Develops and monitors the strategic plan for the establishment and deployment of a patient safety and quality program. Facilitates alignment between overall patient safety and quality strategic plans.
• Reviews, investigates and analyzes patient safety events. Provides recommendations for interventions to improve or enhance safety and quality based on analysis. Works collaboratively with key stakeholders to organize cross-service quality teams to review processes and methodologies, analyze results and design, implement, & monitor plans for quality improvement initiatives. Manages and assists with performance improvement projects. Assists in establishing operational performance measurements and monitoring of key performance indicators.
• Reviews available quality and patient safety data to identify areas of high risk for deviation from standards and assist with the development of quality improvement plans. Assesses the need for internal audits of patient safety and quality processes and metrics, conducts audits and provides feedback for improvement. Assists in the development and implementation of clinical policies/procedures and clinical regulatory plans related to patient safety and quality improvement.
• Facilitates communication between faculty, staff, and leadership regarding safety and quality initiatives.
• Ensures consistent management of the Event Reporting System (ERS), including development and sustainment of a patient safety & quality review team, data entry, tracking, and reporting. Provides new user training and acts as a resource. Supports and assists with physician peer review (FPPE/OPPE) processes. Supports and assists with Clinician Support Program, including support of residents, fellows and faculty members at debrief meetings.
• Participates in and facilitates Patient Safety and Quality meetings, including monthly and quarterly FPP meetings, patient safety debrief meetings, root cause analysis meetings, performance improvement meetings, and follow-up actions in collaboration with Risk Management. Works collaboratively with other patient safety, quality and performance improvement professionals, sharing best practices, tools and materials. Seeks out best practices and acts as a champion to implement these practices.
• Provides staff education to nurses, physicians, health staff, other clinical departments, committees and others regarding concepts of patient safety and quality outcomes. Assists with dissemination of safety, quality and performance improvement information, including areas of opportunity and successes. Participates in clinical rounding to engage with caregivers and frontline staff responsible for meeting safety and quality standards.
• Tracks patient follow-up for incidental or actionable findings, coordinating with providers and clinical staff to reduce care delays.
• Facilitates communication of radiology and diagnostic results, ensuring appropriate and timely follow-up actions are taken.
• Maintains working knowledge of emerging safety and quality measurement and benchmarking initiatives internal to the organization and in the industry. Develops and delivers safety, quality and performance improvement related presentations. Promotes participation on patient safety, quality and other types of surveys.
• Works collaboratively with internal and external partners to promote, coordinate and compile data from a variety of sources. Collaborates and provides feedback on the design of information technology infrastructure required to support a performance and quality improvement system.
• Maintains confidentiality and adheres to professional standards in all aspects of work.
• Performs other duties as assigned to support quality and safety operations.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or t