Program Delivery Lead -Hybrid

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:
 

This position oversees a project or collection of projects (program).  This position drives the adoption, standardization, and maturation of the appropriate management framework (e.g. agile) across projects to drive results, while facilitating strong partnerships with key leaders and stakeholders across the enterprise.  This is an enterprise role that is outcome-focused, co-owning the project strategy, delivery plan, and results, ensuring work is executed as quickly as possible, while also managing quality, risk, budget, stakeholders, and resources.  This role may lead a standalone project or small program, or own part of a large enterprise program led by a Senior Program Delivery Lead.

Job Responsibilities:
 

Strategic Alignment:

• Define Project Objectives: In partnership with the portfolio planning function and/or Senior Program Delivery Lead, ensure alignment with organizational goals and strategies.
• Project Definition: In partnership with business partners, create initial project artifacts such as charter and business case.
• Stakeholder Engagement: Identify and manage key stakeholders, ensuring there is clear alignment around project outcomes and well-understood engagement paths.

Project Planning and Governance:

• Project Roadmap: Develop a high-level roadmap with success measures, estimated cost/benefit and resource needs to guide project execution.
• Governance Structure: Establish governance processes, including roles, responsibilities, and decision-making protocols; ensuring structures are simple and consistent in the enterprise.
• Metrics: Ensure clear success measures are documented, transparent, and shared with key stakeholders
• Standards and Compliance: Ensure project meets organizational project standards and any regulatory and/or privacy standards are upheld.
• Change Control: Evaluate and manage changes to project scope, budget, risk profile, and timeline.

Risk and Issue Management:

• Risk Identification and Mitigation: Anticipate and address risks that may impact project success
• Issue Resolution: Track and manage issues impacting the project, escalating as needed to drive resolution.

Project Execution

• Monitor Project: Oversee all aspects of progress toward outcomes, including dependencies, risks, issues, changes, and budget, leveraging/deploying consistent enterprise standards and structures.
• Value Acceleration: Steer project delivery and planning to focus on Minimum Viable Functionality (MVF), accelerating early value delivery, leveraging the appropriate agile, project management, business process management, team building and change management tools.
• Cross-team communication and partnership: Facilitate collaboration and alignment among project and project teams, standing execution and planning teams, senior leaders and external stakeholders.
• Project status: Provide regular updates to leadership and project stakeholders on project progress to metrics, risks, issues.
• Resourcing: Establish, monitor and predict project resource needs throughout the project lifecycle.
• Project Closure: Manage the formal closure of the project, ensuring objectives and met and lessons learned are documented and retained.
• Transition: Oversee the handover of deliverables to internal teams for ongoing operationalization and management.

Outcome Measurement and Financial Oversight:

• Benefit Realization: Develop a deep understanding of baseline assumptions and expected project outcomes.  Partner with enterprise planning and governance to ensure project delivers measurable value and track the realization of expected benefits to baseline assumptions.
• Budget Management: In partnership with Finance, develop and monitor the project budget, ensuring financial accountability.
• Cost-Benefit Analysis – In partnership with Finance, assess and monitor financial viability and ensure value delivery throughout the life of the project.
• Be an independent eye serving the