Enterprise XM Sr. Manager

Role Summary

As part of the CX&E organization, within the Enterprise Experience Management Team, the eXM Senior Manager will play a crucial support role in collaborating with and aligning various groups, functions, and platforms to systematically manage and improve the experiences of their customers, employees, partners, and other stakeholders, gathering feedback, analyzing data, and contribute to enhance the overall experience at every touchpoint throughout the customer journey.   

The eXM Senior Manager will collaborate closely with teams responsible for Strategy, Research, Analytics, Digital, Operations, and other functions and platforms.

Role Responsibilities 

 • Contribute to the development and implementation of a consistent eXM metrics framework across prioritized functions.  

• Collaborate with cross-functional teams, to align eXM Enterprise Capabilities and support the design and delivery of impactful experiences.  

• Assess global/local and cross-brand CX best practices and distribute them to relevant teams. 

• Partner with CX Global Experience Leads to optimize and customize journeys based on enterprise blueprints.  

• Contribute to the development and tracking of KPIs for key CX initiatives in collaboration with the CX Measurement team.  

• Support the execution of CX initiatives across the business by collaborating with project teams and providing necessary support.  

• Provide support managing projects effectively and efficiently within budget and timeframes. 

Basic Qualifications 

• Bachelor's degree in design, Communications, Business Management, or a relevant discipline.

• 5+ years of relevant experience

• 2+ years of experience in the pharmaceutical or healthcare industry.  

• 1+ years in Customer Experience or Omnichannel strategy, preferably in the pharmaceutical or healthcare industry.  

• Communication, critical thinking and presentation skills.  

• Experience leading and moderating workshops.  

• Proven ability to collaborate and align with cross-functional teams at all levels.  

• Strong project management skills with the ability to manage multiple priorities and meet deadlines. 

Preferred Qualifications 

• MBA preferred.  

• Familiarity with design thinking and synthesizing outputs.  

• Data-driven decision-maker with solid analytical skills to deliver CX insights. 

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details:

• Last Date to Apply for Job: 4/24/2024

• Work Location Assignment: On Premise. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

The annual base salary for this position ranges from $149,200.00 to $248,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the