Director, Global HR Service Center

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Director of the HR Service Center is a strategic leader responsible for overseeing the delivery of scalable, efficient, and high-quality HR services across a global team. This role is accountable for the ongoing review and refinement of the existing HR service center model to ensure it remains aligned with evolving business needs, regulatory requirements, and hr strategy. You will collaborate with the broader HR Enablement and HR Technology teams to implement technology-driven solutions that enhance the effectiveness of the HR service center teams.

You will report directly to the VP of HR Enablement while leading a global team and play a critical role in shaping the future of HR service delivery through innovation, operational excellence, with a heavy focus on employee experience.

Your Responsibilities:

Strategic Leadership

• You will assess and refine the HR service center operating model to ensure alignment with HR strategy, compliance standards, and workforce needs.
• You will lead the HR philosophy, design, and continuous evolution of employee and manager self-service, ensuring it empowers users, supports HR policies, and integrates within a tiered HR service delivery model.
• You will oversee the strategic direction of the tiered HR service center structure (e.g., Tier 0 self-service, Tier 1 support, Tier 2 specialist services), ensuring clarity of roles, efficient escalation paths, and consistent service quality.
• You will partner across all HR teams (Enablement, COEs, and HRBP Communities) to ensure HR services are aligned with organizational goals, responsive to evolving business needs and adapt service offerings accordingly.
• You will be the end-to-end process owner for key HR service delivery processes, ensuring seamless integration across systems, teams, and geographies.
• You will drive accountability for process performance, compliance, and continuous improvement across the full lifecycle—from intake and resolution to feedback and refinement.

Service Delivery and Operations

• You will lead daily operations of global HR service center teams, ensuring accurate and timely execution of core HR processes.
• Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics to evaluate performance and drive accountability.
• You will ensure employee records—both digital and manual—are maintained in compliance with company policies and local regulations.
• You will ensure end-to-end process ownership includes proactive identification of pain points, root cause analysis, and implementation of corrective actions to improve service quality and consistency.

Technology & Process Optimization

• You will partner with HR Technology and HR Enablement teams to optimize and evolve the digital tools and platforms that support HR service delivery, ensuring alignment with the tiered service model and self-service strategy.
• You will lead efforts to enhance employee and manager self-service capabilities, focusing on usability, automation, and integration with broader HR systems and processes.
• You will drive continuous process improvement and automation initiatives to reduce manual effort, increase operational efficiency, and elevate the overall employee experience.

Team Leadership & Development

• You will lead, coach, and develop a high-performing global HR service center team, fostering a culture of accountability, collaboration, and continuous improvement.
• You'll manage workforce planning, talent development, and succession strategies for the service center organization.

The Essentials - You Will Have:

• Bachelors degree or relevant equivalent experience
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• Bachelor's degree in Human Resources, Business Administration, or a related field.