Retail Food Services Manager, Atrium Health Wake Forest Baptist

Department:

11111 Non Enterprise Corporate - Starbucks

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Managers work one weekend a month. Covering the Cafeteria

Pay Range

$24.85 - $37.30

EDUCATION/EXPERIENCE:

High School Diploma/GED required, Associate's or Bachelor's degree preferred. 5 years of Supervisory experience required.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

ServSafe Food Safety certification within one year of hire, which must be maintained throughout employment in this job.

ESSENTIAL FUNCTIONS:

Ensures high customer satisfaction, aiming for service and quality standards.

Maintains excellent sanitation ratings, following policies, completing cleaning assignments, and meeting Sodexo standards.

Monitors product quality, recipe compliance, adherence to guidelines, and meets productivity and delivery schedules.

Adheres to workplace safety and sanitation rules, contributing to a safe work environment.

Completes required in-service training, job-specific training, and annual compliance and HIPAA training.

Minimizes product waste, controls costs, and manages food and supplies following portion control guidelines.

Participates in performance improvement indicatives, working as a team player and supporting other Food and Nutrition Services Departments as needed.

Conducts customer service panels, striving for high operational and service standards, fostering constructive discussions and creating action plans for problem resolution.

SKILLS/QUALIFICATIONS

• Must be literate in English and able to follow instructions
• Working knowledge of Word, Excel, and Outlook
• Strong organizational skills with ability to make independent decisions with little involvement from management
• Knowledge of food service equipment, preparation, service, and safety
• Self-motivated with ability to adjust to the needs of the department and solve problems
• Desire to achieve high customer service standards
• Ability to direct staff toward achieving daily operational standards, as stated in department and hospital policies
• Ability to communicate with a wide variety of people including employees, nursing staff, managers, and hospital staff
• Ability to work weekends and holidays.

WORK ENVIRONMENT:

• May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas.
• Exposure to wet tile floors and dangerous, sharp equipment.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is