Business Analyst

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

About the Company: Clayton Homes, a Berkshire Hathaway company and the nation’s leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry; we take pride in ensuring that all Clayton homeowners receive a high level of customer service from the time they visit one of our Home Centers all the way through to the time they take ownership of their new home. 

Position Summary: This individual will support the design, configuration, updates, implementation, and ongoing maintenance of ERP modules related to Order Management, Supply Chain, Cost Accounting, Receivables, Planning, and Production within Clayton’s vertically integrated housing operations. They will customize workflows and manage specific Master Data Management (MDM) elements to ensure consistent enterprise-wide application usage. The role involves close collaboration with internal technology shared services, vendors, portfolio and development teams, and business subject matter experts to ensure requirements are clearly understood and effectively implemented. This position bridges both business and technology functions, requiring strong communication and organizational skills. 

*This is an "On-Site" role and must be located in Knoxville.

Duties / Responsibilities: 

• Recommend design improvements, enforce system governance, maintain standardization, and assist in configuration of ERP modules to enhance information flow efficiency. 

• Coordinate testing, implementation, and training activities for monthly and quarterly ERP system updates. 

• Collaborate closely with business stakeholders and subject matter experts to build strong, effective working relationships. 

• Troubleshoot ERP-related issues, focusing on business functionality and validating configuration enhancements and Oracle updates. 

• Perform additional duties as assigned. 

• Champion process improvements that support business operations and contribute to the design of future-state products and platforms. 

• Lead process improvement initiatives by mapping changes, refining requirements and scope, and proactively communicating project capabilities to business leaders, stakeholders, and users. 

• Provide mentorship and guidance to junior team members. 

Qualifications: 

• Bachelor’s degree or an equivalent combination of technical and business experience. 

• 1-3 years of experience in business analysis or a similar role. 

• Exceptional interpersonal, verbal, and written communication skills, with the ability to engage effectively with a wide range of stakeholders, including executives, managers, end users, IT professionals, and subject matter experts across various business units. 

• Demonstrated experience in leading requirement-gathering workshops and training sessions with large groups, including business users and leadership. 

• Self-motivated with the ability to independently learn and master ERP and Oracle modules to optimize their use