Senior Executive IT Support Specialist

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <p>The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence.</p> <p><strong>How will you make an impact?</strong></p> <p><strong>VIP & White Glove Support (Primary Responsibility)</strong></p> <ul> <li>Provide personalized, premium-level support to executives, senior leaders, and VIP users.</li> <li>Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.</li> <li>Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.</li> <li>Prioritize urgent VIP incidents and ensure immediate, high-quality resolution.</li> <li>Track recurring issues and propose long-term solutions to enhance the VIP technology experience.</li> <li>Ensure confidentiality and discretion when handling sensitive data and executive workflows.</li> </ul> <p><strong>Serve as the Face of IT</strong></p> <ul> <li>Represent the IT Support organization professionally to employees across all levels of the business.</li> <li>Build trust through clear communication, ownership, and proactive engagement.</li> <li>Participate in cross-department interactions, reinforcing IT’s role as a strategic, service-oriented partner.</li> <li>Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges.</li> <li>Promote IT initiatives, policies, and best practices in a friendly, approachable manner.</li> <li>Drive a culture of service excellence, customer focus, and reliability.</li> </ul> <p><strong>Technical Support & Troubleshooting</strong></p> <ul> <li>Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies.</li> <li>Diagnos