Senior Analyst, Customer Service

Grow with us as a Senior Analyst, Customer Service on our Order-to-Delivery team, where you’ll manage complex, high-priority accounts and deliver exceptional service. This hybrid role is based in Grand Rapids, MI.

We collaborate with cross-functional partners across Supply Chain, Finance, IT, Sales, and Customer Logistics to deliver seamless order-to-delivery experiences. We optimize fulfillment and resolve challenges through data-driven insights and collaboration, enhancing customer satisfaction and driving operational excellence for Kellanova.

A Taste of What You’ll Be Doing

• Customer Focus – Represent our customers and sales teams, serving as their voice internally. Manage fulfillment of complex, high-priority orders from placement to delivery, ensuring consistent and reliable performance while championing a customer-first culture.
• Cross-Functional Collaboration – Foster strong partnerships across Supply Chain, Finance, IT, and external partners. Collaborate to resolve escalations, drive proactive solutions for logistics and transportation issues, and align on strategies that deliver results.
• Process Optimization – Utilize SAP and analytics tools to streamline order management. Analyze trends and provide actionable insights to improve processes, reduce discrepancies, and enhance overall customer experience.
• Innovation & Continuous Improvement – Lead initiatives to enhance service capabilities such as EDI, VAS, and inventory management. Support system testing and continuous improvement projects to drive operational excellence.
• Leadership & Capability Building – Mentor peers and contribute to a high-performance team culture. Share best practices and champion initiatives that build skills and strengthen team capabilities.

  

We’re Looking for Someone With
 

• Bachelor’s degree or High School Diploma/GED and 7+ years of related experience.
• Six Sigma/LEAN certification, experience in shared services or multinational environments.
• Strong customer relationship management and ERP skills (SAP preferred).
• Excellent communication, analytical, and problem-solving abilities.
• Ability to manage multiple priorities and work in a team environment.

Compensation

 

The annual salary range is $50,900 - $66,780, which is based on various factors such as location, experience and skill. Discretionary bonuses based on company and individual performance are also available.

 

What’s Next

 

Applications for this position will be accepted through November 7th, 2025. After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

 

Need assistance throughout the application or hiring process? Email USA.Recruitment@Kellanova.com.

 

Benefits include medical, dental, vision, life, accidental death & dismemberment insurance, employee assistance program, short-term disability coverage, and long-term disability insurance. Also, voluntary income protection benefits such as supplemental life, accident as well as a 401(k) plan with company contributions is available. Part-time employees may have access to benefits on a pro-rated basis. See KellanovaTotalHealth.com for more information.

 

Get to Know Us

 

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

 

Kellanova’s Culture of Best means we bring our best to al