Asst Mgr Cashier Caesars Rewards

KEY JOB FUNCTIONS:

• Fully understands and masters all duties of Cashiering and Caesars Rewards.
• Assures that the operation of the Cashier/Caesars Rewards area is in accordance with established policies and procedures
• Manages the Cashier/Caesars Rewards personnel to ensure proper procedures are followed.
• Directly oversees Supervisory staff giving leadership guidance and ensuring Supervisors maintain employee job satisfaction
• Assisting in selection and training team members; conducting performance reviews; recommending wage increases and promotions; handling team member complaints and disciplining and/or recommending discipline.
• Instructs team members in the proper performance of their duties.  Prepares and conducts performance reviews and offers continuous performance feedback on a timely basis.
• Informs team of pertinent information and coach whenever necessary.
• Champions customer service initiatives and inspires staff to provide excellent customer service.
• Assists in the planning and execution of player events designed to recognize and reward selected players.
• Effectively handles guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
• Works closely with other internal departments to ensure services related to Cashiers/Caesars Rewards are provided to gaming guests and assists other departments with any operational problems that pertain to the Cashier/Caesars Rewards Department.
• Approves check cashing privileges/credit privileges within authorized levels.
• Responsible for the safeguarding of all inventory and equipment and oversees the confidentiality of all records.
• Maintains awareness of any new developments in Caesars Rewards/Cashier programs and executes new initiatives
• Determines manpower requirements and schedules.
• Assists department team members in the balancing of their cash drawers/banks at the beginning and end of their shift.
• Maintains the required amounts of currency, coin, and house check inventories (bankroll) to meet all team member and customer needs.
• Assists in the development and administration of training programs for department personnel. 
• Assists in the development and maintenance of data files on customers or prospective program members through CMS.
• Keeps informed on all details of Harrah's/Harveys facilities and services to provide complete information in response to all inquiries.
• Responsible for the maintenance of Caesars Rewards Kiosk and Embossers throughout the property.
• Completes administrative duties in a timely manner as assigned

 

 

EDUCATION and/or EXPERIENCE: 

• High school diploma required; College preferred
• 2-4 years’ experience in gaming with at least two years in a supervisory capacity and 3 years’ experience in financial/cashier areas.

 

 

QUALIFICATIONS:

• Literate and fluent in English           
• Documented leadership success
• Flexibility in shift, hours and days off
• Strong interpersonal skills.
• Knowledge of gaming regulations, auditing procedures and accounting practices
• Proficiency with personal computer spreadsheet software
• Good communication skills with all levels of team members
• Attention to detail
• Clean criminal record concerning finances
• Good math skills.
• Excellent interpersonal skills
• Ability to handle multiple priorities in a fast-paced environment
• Knowledge of internal control regulations
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures

 

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Ability to lift and carry up to 60 pounds
• Ability to stand for long periods of time
• Mobi