Divisional Biomedical Services Manager

Who We Are

Agiliti is a top manufacturer and service provider for medical and surgical equipment.  We partner with clinicians to help them stay patient-ready.  Our team provides a range of devices and support required to safely care for patients, and we make sure essential equipment is ready and available when it's needed - from the ER to the OR.  We operate locally - 24/7, nationwide - serving more than 10,000 customers who count on Agiliti to be ready for life-saving patient care.

The Divisional Biomedical Services Manager provides leadership and expertise for Technical Service Managers, Technical Service Supervisors, Biomedical Technicians and Field Service Technicians within a Division. This role is a Divisional Leadership role consisting of Multi-Site and Multi-State responsibilities.  This role provides leadership and direction for growing and maintaining the clinical engineering services business within the Division and collaborates effectively with peer groups within the Division to leverage the overall Region and Company strategy. Additionally, they ensure that customer records and billing are accurate and complete and they participate in revenue growth activity.  This role also ensures that the District Offices and onsite programs meet customer technical service needs, optimal technical staffing, development and productivity measures and effectively use the Regional Service Centers.

This role oversee our clinical engineering operations in the following states: MN, WI, IA, ND, SD and NE.

PRIMARY DUTIES AND RESPONSIBILITIES:

360 Program Implementation Support:

• Assist 360 Program Implementation Manager in planning and executing various components of the program implementation

• Support 360 Program implementations by actively leading and participating in weekly implementation conference calls. Provide training and other on-boarding duties to new implementation team members as required.

• Collaborate on assessment opportunities including gathering data and proposal development

• Provide leadership to implementation team to assist manager with various duties

• Other Duties as assigned

Customer Relations:

• Assist in building relationships with Customer Champions through regular communication. Serve as an Operations liaison between Agiliti and the Customer.

• Assist Sales staff in providing and presenting operational data for Quarterly Business Reviews (QBR’s)

• Ensure accurate documentation for billing and regulatory compliance.

• Assist with monitoring and collection of Accounts Receivable (A/R).

• Work with the Customer and the Sales team to continue to maintain and grow divisional revenue.

• Effectively build credibility and trust with customer administration, clinicians and staff.

Hiring & Training:

• Identify and adjust staffing needs to keep pace with revenue and EBITDA targets set by the company and the region.

• Work with Human Resources to hire new Clinical Engineering employees through collection of paperwork, administering hiring assessments and preparing the employee for the position

• Lead and support new employees using CES Training materials; ensuring engagement and interaction among the new team

• Lead TSM, TSS, TSC and other assigned personnel to be consistent and high performing via training and spread of Best Practice initiatives, both assigned and self-developed.

Field Support & Projects:

• Continuously improve Clinical Engineering Operations through process improvements, technology advancements and document resources

• Collaborate with other field operations staff to develop continued improvement processes and drive successful operations

• Perform Quality audits as needed

• Support continuous improvement on additional enhancements throughout all operating systems (i.e. Central, inCommand, inCare and in-Service)

• Serve as the “Voice of the Field” to bring ex