Service Team Lead - 1st Shift

Service Team Lead - 1st Shift

Location: Janesville, WI

KEY DUTIES & RESPONSIBILITIES:

Provide associates with objectives and standards specifying results to be achieved. Provide tools, training, and support as needed. Provide a motivating climate supportive of each team member becoming fully competent.

Must be able to "Demonstrate Leadership Capabilities"

Monitor teams of up to 5 technicians.

"Self-starter-self-motivated: Willingness to learn and a strong desire to progress within the Company"

Work with little or no supervision.

Display and promote teamwork and effective communication within Production and the company as a whole.

Deal quickly and effectively with associate issues / concerns.

Adhere to all legal and company policies and procedures.

Take an active interest in the training of all new and existing associates assigned within your area of responsibility

Maintain continual effective communication with associates assigned to area of responsibility.

Perform performance coaching and counseling as required to ensure associates perform to desired expectations.

Assist with on the job training of team members.

Read and interpret written orders and specifications, blueprints, instructions and labels, which may contain hazardous warnings and cautions.

Provide guidance and assist with on the job training of team members.

Maintain a clean, orderly, and safe work environment.

Use computer to perform job task and track jobs and parts.

Keep records and prints of specials.

Ability to use different parts to make jobs work properly.

Other duties as assigned.

SPECIFIC JOB FUNCTIONS:

PRODUCTIVITY

Effective use and coordination of resources to accomplish specific goals and outputs while maintaining quality and customer satisfaction.

Hold daily meetings with team to dispatch work and track objectives.

Track and control work hours on jobs to meet goals of profit.

Effective and efficient utilization of people and other resources (overtime, equipment, material, etc.)

Efficiently and effectively, plan and execute daily work.

Coordinate activities with other departments of the plant.

Achieve truck delivery goals; daily delivery, monthly delivery, and on time delivery.

Monitor and control inventory levels to ensure appropriate availability and work in process levels.

Report daily progress to day shift shop supervisor.

INNOVATION / INITIATIVE

Creativity in approaches to safety, personnel, productivity, and quality related problems.

Seek and develop new or improved processes that result in improved productivity and customer satisfaction.

Seek and develop solutions to problems as appropriate with supervisor and vendors.

QUALITY

Demonstrate a commitment to quality and the quality process. Completes assignments in an accurate and thorough manner. Produces work that meets or exceeds standard including satisfying the requirements of internal or external customers.

Display personal quality attitude and quality leadership / sponsorship.

Monitor established work procedures / practices; follow specs. Implement changes as required.

Take an active role in the daily truck audits. Follow up on issues and corrective actions.

Monitor quality of trucks in process and in rework and communicate actions required / taken.

Actively pursue defect reductions and positively impact defect measurements.

Implement and maintain quality improvement efforts. Maintain processes.

SAFETY

Lead by personal example to create and maintain a safe and orderly work environment. Enforces or follows safe work practices.

Achieve zero lost time injuries and reduce OSHA recordable injuries.

Assure compliance to safety policies and safe work practices.

Maintain consistent daily housekeeping of all areas of responsibility.

Utilize established programs and personal (safety meetings, etc.) to improve safety performance.

Display personal safety attitude and safety leadership / sponsorship.

EXPERTISE & QUALIFICATIONS REQUIRED:

Perform all truck body repairs.

Perform diagnostics and repair on hydraulic systems.

Ability to install rear finishes, including lift gate installations.

Operate power and air tools.

Operate acetylene torch and perform all welding needs as required.

Operate mono-bolt gun.

Operate lift cranes and aerial lifts.

Perform advanced electrical wiring and diagnosis.

Ability to interpr