Medical Assistant/Patient Support Assistant - Pathways Program - Days

Position Highlights:

• Sign on bonus: None

• Position: Medical Assistant/Patient Support Assistant

• Location: Chicago, IL

• Full Time

• Hours: Monday-Friday, M-F 8am-4:30pm

• Required Travel: None

What you will do:

The Medical Assistant provides clinical functions and business office assistance in the clinics of healthcare providers by demonstrating a high level of competency and customer service.

•    Greets patients providing a high level of customer service and answers telephone referrals/inquiries.
•    Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the examination and/or treatment; arranges exam room instruments, supplies, and equipment.
•    Verifies patient information by interviewing patient; reviews and/or records medical history; takes vital signs; confirms purpose of visit or treatment.
•    Supports patient care delivery by assisting the healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed, specialty specific clinical duties as directed.
•    Educates patients by providing medication and diet information and instructions, answers questions.
•    Completes records by recording patient examination, treatment, and test results.
•    Generates revenues by recording billing information of services rendered; completes insurance forms; responds to insurance and other third-party inquiries.
•    Keeps supplies ready by inventorying stock; places orders; verifies receipt.
•    Keeps equipment operating by following operating instructions; troubleshoots breakdowns; maintains supplies; performs preventive maintenance and calls for repairs as needed.
•    Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complies with legal regulations.
•    Maintains patient confidence and protects operations by keeping patient care information confidential.
•    Adheres to professional standards, policies and procedures, federal, state, and local requirements and Patient Centered Medical Home standards.
•    Maintains current job knowledge by participating in educational opportunities
•    Takes initiative and explores opportunities for accomplishing new and different tasks or projects
•    May function as an eCWSuperUser

Other Functions
•    Participates in maintaining an environment conducive to safety, patient comfort and privacy, as well as employee safety.
•    Provide cross-coverage to other offices in the medical group as necessary. 
•    Observes established hospital/department policies and procedures, safety, environmental and infection control standards.
•    Participates in quality improvement activities/projects
•    Participates in department meetings, appropriate in-services, and educational opportunities.
•    Clinical Skills, Creating a Safe, Effective Environment, Health Promotion and Maintenance, Hospital Environment, Procedural Skills, Documentation Skills, Verbal Communication, Inventory Control, Planning, Dependability, Medical Teamwork

PATIENT CARE/AGE SPECIFIC RESPONSIBILITIES AND QUALIFICATIONS

This position will need to recognize growth and development characteristic, needs and behaviors of early and middle adult patients who have sustained work related injury/illness and to understand the effect of disability and lost time at work on injured workers. The ability to identify a variety of issues which sometimes interfere with the recovery process.    

What you will need:
•    Education
o    High school diploma or equivalent required.
o    Graduate of an accredited medical assistant training program preferred.
•    Experience/Skills
o    Medical Assistant I:  Requires less than one year of related experience. 
o    Medical Assistant II: Requires one or more years of related experience.
o    Previous experience working in a medical office preferred. 
o    Must be able to perform needed clinical skills based on office specialty, including vital signs and other relevant skills.
o    Typing, computer entry, patient registration, charge entry and filing. Strong interpersonal and communication skills.
o    Performs services at offsite facility as assigned
o    Flexibility with work schedule or hours