Store Assistant Manager

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description:

The Store Assistant Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The ideal candidate will have a passion for retail, strong leadership skills, and a hands-on approach to running a busy convenience store.

Responsibilities:

Customer Service & Store Environment:

• Greet and assist customers in a friendly and professional manner.
• Resolve customer complaints and concerns promptly and efficiently.
• Ensure the store maintains a clean, safe, and organized environment always.
• Monitor customer service standards to ensure a positive shopping experience.

Staff Management:

• Assist in recruiting, training, and onboarding new employees.
• Delegate tasks and oversee the daily activities of store associates.
• Provide guidance, coaching, and performance feedback to team members.
• Maintain staff schedules and ensure proper coverage during peak hours.

Operations & Inventory Control:

• Assist in managing inventory levels, including stock ordering, receiving, and shelving.
• Conduct regular stock checks to maintain optimal inventory levels.
• Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
• Monitor and enforce adherence to store policies and procedures.

Sales & Financial Performance:

• Help drive sales by promoting store products and services.
• Assist in achieving and exceeding store sales goals and targets.
• Monitor daily cash handling, sales transactions, and reconcile cash registers.
• Support the Store Manager in managing the store budgets, controlling expenses, and ensuring profitability.

Health & Safety Compliance:

• Ensure store operations comply with health, safety, and legal regulations.
• Conduct regular store inspections to identify potential hazards and address them immediately.
• Support safety initiatives, including emergency preparedness and security protocols.

Reporting & Administration:

• Assist with administrative tasks, including payroll, staffing reports, and inventory records.
• Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
• Maintain accurate documentation on store operations, including employee records.

Qualifications:

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is a plus.
• Valid and Current State Driver's License is Required

Skills & Abilities: