Customer Service Representative

Company Overview
 Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects as-a-service across a spectrum of domains including Air & Space, Electromagnetic & Cyber, and Synthetic. Metrea Management provides central services to eleven (11) global capability units via Operations, Solutions, Strategy, Legal, and Finance teams 

Capability Unit 

Metrea Executive Aviation (MXA) has established itself as a versatile force in the business aviation industry, offering an array of specialized services. It operates four business units across the spectrum of business aviation. Providing Part 135 Charter, Aircraft Management, Part 145 Repair Services, and Fixed Based Operations (FBO). Operating as a subsidiary of Metrea, a defense company with a mission to harness commercial innovation for national security challenges. This multi-faceted approach allows MXA to deliver value-enhancing core services while simultaneously evolving to augment enterprise capabilities, fully aligned with Metrea's strategic vision of delivering effects-as-a-service across multiple domains.

Position Summary 

This role entails serving as a Customer Service Representative (CSR) at our Fixed Base Operator (FBO) front desk and lobby. Your primary responsibility is to provide comprehensive customer support throughout our organization. This dynamic position requires an outgoing and proactive approach to engaging customers, ensuring their complete satisfaction. Ideal candidates will exhibit a positive attitude, exceptional people skills, and an energetic demeanor. If you possess a genuine commitment to customer service excellence, this role offers an opportunity to make a significant impact within our team.   

Role and Responsibilities 

• Oversee CSR support of customer database validity (customer calls). 
• Create and maintain a welcome customer service-oriented environment, in a professional manner.
• Cater to high-net-worth clientele and businesses.
• Develop and maintain excellent relationships with new and existing clients and crew members to maximize client satisfaction with the goal of capturing repeat business.
• Process customer purchase and fuel transactions.
• Work closely with Line Service Personnel, coordinating fuel and service transactions, will need to help with wing walking as needed.
• Responsible for oversight of trip details including but not limited to passenger catering, transportation, lodging and other needs.
• Manage communication lines, multiple phone systems and a two-way radio.
• Retrieve FBO tenant mail and disperse accordingly.
• Complete all Daily Fuel Reports
• Complete all Phillip66 Batches and email to accounting.

Skills and Experience 

• Must be proficient in MS word, Excel, and Power Point software programs.
• Excellent verbal and written communication skills required. 
• Must have good command of the English language, oral and written.
• Ability to maintain effective working relationships with all levels of management. 
• Interpersonal, oral, and written communication skills and ability to manage company credit card for authorized expenditures and submit reconciled expense report accordingly. 
• Commitment to company values.        

Our Culture 

Metrea’s single core value “rooted in humility” is supported by four key attributes; entrepreneurial, systematic, discerning & over-deliver which combined; form our Teammate Firmware, our culture. These attributes are explored during the hiring process, when we grow our teams and to continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organization united by a passion for what we do, and how we do it, who we do it with, and who we do it for

Benefits

Health and welfare

Retirement plan eligibility

Work Authorization / Security Clearance
 Employee must be a US citizen.

 AAP/EEO Statement