Assistant Field Operations Supervisor, Paratransit Supervisor

Date Opened: Thursday, January 08, 2026 12:00 AM

Close Date: Tuesday, January 13, 2026 12:00 AM

Department: Charlotte Area Transit System Department

Operations Management

Salary: $56,318.00 - $70,398.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor responsible for supervising drivers while operating service in the field. This position is responsible for directing the day-to-day operations for delivering all scheduled services. They are also responsible for assuring all policies are followed by paratransit operators. The position will also performs audits and completes investigations of accidents and/or personnel.

Major Duties and Responsibilities:

• Monitoring operator schedules, daily attendance and recording of work

• Monitor employee hours and process payroll reports

• Perform annual reviews with operators based on their performance

• Resolving customer complaints for both external and internal customers

• Promptly addressing any field problems such as accidents, breakdowns, and delays

• Maintaining a daily Log of occurrences

• Maintaining customer service goals as established by management

• Performing supervisory responsibilities including completing audits, providing feedback and recommendations for developmental training

• Issuing written citation reports

• Audits and inspects vehicles and facilities for safety

• Communicates information via two-way radio from remote locations

• Investigating and completing Accident/Incident Reports

• Ensuring that drivers follow all safety rules and regulations

• Must have a working knowledge of Worker’s Compensation Procedures

• Interacts with and assists transit passengers

• Investigates and responds to unsafe locations/situations and makes recommendations and changes to resolve the unsafe situation

• Maintains confidentiality of all information

• Assists drivers and other Road Supervisors with customer assistance and roadside problems

• Maintains an effective working relationship and communicates with drivers, supervisors, dispatchers, and maintenance personnel

• Prepares daily reports using basic writing skills

• Seeks opportunities to increase customer satisfaction and strengthen customer relationships

• Transport employees for Drug and Alcohol Program

• Performs other duties as assigned

Knowledge, Skills & Abilities:

• Five years of Paratransit experience

• Knowledge of service area and ability to read a map

• Ability to use a computer to generate reports and schedules

• Ability to understand and interpret system operating rules, regulations, and policies

• Knowledge of proper accident investigation procedures

• Ability to speak clearly and concisely to understand the views and concerns of others

• Ability to use a two-way radio

• Ability to make sound decisions

• Must have excellent customer service skills and work well with others

• Must have the ability to operate hydraulic wheelchair lift system

• Must be able to maintain a DOT medical card

• Must have a class C with P endorsement, Class A or B CDL preferred

• Must be able to work flexible work schedules as needed

• Ability to work flexible hours, shifts, and overtime, including weekends and holidays

• Position will require frequent sitting, standing and be able to push or lift 50 or more pounds.

Preferred Qualifications:

• Associate degree in business management or r