Customer Service Representative with Italian & English (Substitution Contract)

Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

What’s your Mission? 

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently. 

• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. 

• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. 

• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions. 

• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships. 

Requirements

What we look for:

• Excellent Communication: Fluent in Italian with exceptional grammar and spelling.  

• Strong English Proficiency: Fluency in both written and spoken English. 

• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. 

• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. 

• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively. 

Benefits

Your Benefits Package: 

• Start Date: January 2026.
• Hours: 39 hours/week.
• Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
• Salary: €18,095 gross per year.
• Holidays: 24 working holidays.
• Work Model: Hybrid (6 days per month at the office).
• Training: 2 weeks of training in your normal working schedule.
• Office Location: Barcelona (La Sagrera). 
  

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Well-being Support: Confidential counselling and resources. 
• Perks & Discounts: Exclusive offers and rewards. 
• Health Benefits: Discounted health insurance. 
• Skill Development: LinkedIn learning and certifications. 
• Referral Program: Bring a friend and get a referral bonus. 

Let's discuss your future at CPM International!