Program Manager, Issues, Events & Remediation, Global Accounts Receivable and Banking & Payments

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Risk & Control - Enterprise & Digital Platforms and Risk Reduction team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions.

This role will be accountable for leading a team and running the Operational Issue, Events & Remediation function for Global Accounts Receivable and Banking & Payments.  The objective of this team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. 

This role will focus on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  Specifically, the role requires leading and ensuring that all issues and events inventory is being delivered to time, meeting milestones and that all stakeholder communications is effective, ensuring all business units and technology partners engaged are aware of the status and upcoming activities. Critical to the success of leading this team is resource management, capacity planning and adopting a change mindset as the Enterprise implements the Issues, Events and Remediation management processes of the future.

How will you make an impact in this role?

The Senior Program Manager, Issues, Events & Remediation Global Accounts Receivable and Banking & Payments will:

• Own the issues and events inventory for Global Accounts Receivable and Banking & Payments and ensure all milestones are met.
• Mitigate the risk of missing timelines and put in processes to ensure escalations are completed ahead of time.
• Ensure all issues inventory is tracked and completed to the process standards, ensuring sign off is achieved from compliance, and all necessary steps are captured.
• Elevate the quality of documenting issues and control enhancements by advising causal or owning teams of how to enhance their controls.
• Implement exceptional resourcing planning to ensure team capacity aligns to inventory needs.
• Provide executive report for stakeholders and ensure all Issues have clear plans in place that will be met. Building and maintaining strong, trusted relationships with senior leaders and key stakeholders, effectively communicating, managing expectations and ensuring alignment on goals, timelines and outcomes.
• Champion organizational change, ensuring teams are aligned, informed and supported.
• Lead, inspire and align cross-functional teams, fostering a culture of accountability, collaboration and continuous improvement and development.

• Be a strategic thinker with ability to investigate root-cause, problem solve and implement effective solutions.

   

   

  Minimum Qualifications:

   

   

• Strong previous experience in program or project management in a complex, fast-changing environment.
• Demonstrated success of successfully leading people, particularly leading through change.
• Exceptional stakeholder management skills, especi