Business Analyst, IT

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit Tricon Residential. 

Job Description

This Business Analyst, IT will be responsible for working collaboratively with the business operations to identify opportunities to design, develop, and deliver custom solutions that solve complex business challenges. This role requires the ability to work across all levels of the organization providing insight and guidance that will ensure value add solutions are planned and executed to optimize results and improve efficiencies.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Actively attend and contribute to all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

• Actively participate in Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, to ensure alignment and progress.

• Write and refine user stories with clear acceptance criteria, ensuring they are ready for the development team and align with business requirements.

• Assist in the testing and validation of solutions to ensure they meet business requirements and are free of defects.

• Gather and document business requirements through interviews, workshops, and other techniques.

• Analyze and document current business processes, identify areas for improvement, and propose solutions.

• Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives.

• Create and maintain training documentation to distribute within IT/business users

• Meet with end users to reinforce process, best practices, and explain system behaviors/expectations

• Designs new technology solutions by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.

• Develop features and requirements from stakeholders into a fully formed project or feature vision that describes the project's needs, features, constraints, and scope.

• Understands the process workflow and considers the implication of process changes to the current and future business environment. Uses an understanding of business issues and challenges to implement successful processes and policy updates.

• Writes and maintains business requirements, functional specifications, and test plans.

• Serves as a liaison between IT Support, Infrastructure, Application Support, and Developers for system modifications, enhancements, and implementations.

• Collaborates closely with developers to analyze business projects and change requests supporting various enterprise applications.

• Troubleshoot issues and provide solutions using a help desk system that eliminates manual processes by automating support requests.

• Identifies improvement opportunities and experiments with different approaches to improve processes and situations.<