Manager, Enterprise Direct Sales - Sales Development-4

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading and managing a team of Business-to-Business Sales Development Representatives (SDRs) focused on generating and qualifying high-value opportunities within the Enterprise segment. This role plays a critical part in the growth and expansion of Comcast Business Services by overseeing outbound prospecting activities such as cold calling, emailing, and lead generation. The SDR team’s primary objective is to identify and qualify prospects, which are then passed to the Enterprise field sales team for the sale of Comcast’s Ethernet, Internet, Voice, and TV services to mid-market and enterprise businesses, including medical and educational institutions.

The SDR Manager will guide the team in conducting high-level conversations with senior executives, addressing their business and operational needs, and driving significant sales opportunities. This role involves setting performance goals, managing day-to-day operations, ensuring accurate forecasting, and developing strategies to meet and exceed sales targets. The SDR Manager will maintain deep expertise in Comcast’s product offerings to effectively support the team and achieve business objectives.

Job Description

Core Responsibilities: 

• Team Leadership and Development: 
• Lead and motivate a team of SDRs to excel in prospecting, time management, funnel management, and qualifying Enterprise opportunities. 
• Provide coaching and feedback to SDRs to enhance their skills in engaging with senior executives, managing relationships, and handling escalated issues. 
• Conduct regular performance reviews, manage employee performance, and implement performance improvement plans as needed. 
• Facilitate team meetings to share best practices, deliver key updates, and address training needs. 
• Sales Strategy and Execution: 
  • Develop and execute strategies to meet or exceed sales quotas and organizational goals. 
  • Ensure accurate forecasting of sales and revenue by maintaining up-to-date records of individual and team performance. 
  • Oversee the use of client relationship management software to ensure data accuracy and timely updates. 
  • Manage and optimize sales initiatives and support programs to align with business objectives. 
• Collaboration and Communication: 
  • Partner with leadership and other Business Services teams to ensure effective communication and alignment of sales strategies. 
  • Handle escalated customer calls and resolve issues to ensure high levels of customer satisfaction. 
  • Work closely with other supervisors to maintain consistency and foster teamwork across departments. 
• Operational Excellence: 
  • Monitor daily activity targets and ensure adherence to company sales techniques and strategies through side-by-side coaching and call monitoring. 
  • Deploy incentives and programs as necessary to drive team performance and achieve critical milestones. 
  • Maintain regular, consistent, and punctual attendance, with flexibility to work nights, weekends, and variable schedules as needed. 
• Additional Duties: 
  • Participate actively in the Net Promoter System by engaging in feedback processes and elevating opportunities for improvement. 
  • Embrace and promote the com