Technical Project Manager
Message BroadcastAbout the role
Location: Downtown Denver, Colorado - 3 days/week onsite: Mon-Wed, 2 days/week remote: Thurs-Fri (parking partially subsidized - $50 per paycheck/biweekly)
Salary range: $112K-$116K, bonus eligible
The Technical Project Manager is responsible for overseeing all aspects of various projects, from planning and development to implementation and deployment. They must be able to understand complex technical concepts as you may be expected to handle requirements gathering, product training technical system configurations, and issue remediation as part of the overall project delivery. The Technical Project Manager will also manage budgets and resources and ensure that projects are delivered on time and within budget. In this hybrid role of Technical Project Manager and Implementation Specialist, you will be responsible for having a collaborative approach to driving software implementation teams and stakeholders to deliver successful solutions for Message Broadcast’s Utilities customers. This individual keeps management informed of schedules, priorities, and risks. You will be in a client-facing role tasked with the successful implementation and customer onboarding experience across all of Message Broadcast’s Product suite.
What you will do:
Perform project management and technical customer onboarding duties by working with the project teams to estimate, prioritize, plan, execute and manage the project deliverables for Message Broadcast customer implementation and onboarding projects
Depending on the project, this resource may be required to complete both the technical delivery aspects and the project management functions
Drive teams to deliver high quality technology solutions in support of key projects by working closely with Implementation Specialists, architects, software developers and quality assurance
Ensure deliverables across teams are high quality, on target and clearly documented
Manage and appropriately escalate delivery impediments, risks, issues, and changes tied to the project initiatives. This position must be aware of any potential project issues, both technical and non-technical, and work with the team to mitigate these
Manage project plans, scope, risks, budgets and status reports, and customer acceptance of deliverables within the Message Broadcast project tool
Record, review and approve timesheets to ensure timesheet submission accuracy and tracking
Track and achieve team and individual KPI’s such as utilization, project cycle time, project budgets and profitability and other KPI’s as shared with department leaders
Manage the change control process by monitoring scope creep and working with the customer and the sales team on applicable project change requests
Have worked on several projects for the full project life cycle including production support.
Ability to independently break down the requirements and produce a high-level estimate for various project types
Ability to interact with diverse groups of technical and non-technical people
Ability to lead through influence
Experience working with globally distributed teams
Ability to analyze and understand complex business problems
Strong written and documentation skills used to follow a phased implementation methodology and approach
Monitor and control project costs.
Develop and maintain technical project documentation.
Evaluate project success.
Liaise with stakeholders and ensure effective communication
Identify, manage and mitigate technical risks
Qualifications
What you have - Required Skills:
A Bachelor’s degree in a technical discipline, or equivalent relevant work experience is preferred.
Minimum of 3 years of technical project management and implementation experience in the preferably supporting SaaS in or for the Utilities Industry managing and delivering small to medium software development projects from inception to completion.
Minimum of 3 years of experience working with Agile teams as a Technical Project Manager to deliver technology solutions that meet customer expectations for timeliness and quality.
Minimum 3 years' experience using a PSA (Professional Services Automation) tool and/or project management tools such as Asana, Smartsheet,
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