Medical Assistant (Patient Care Coordinator), Pleasanton Urology - 1.0 FTE Days (08-HR)

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Day - 08 Hour (United States of America)

Lifting up our patients. Lifting up each other.
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We believe that great things happen when you put talented people together and then empower them to reach beyond the ordinary. Every day is an inspiration and an opportunity to lift up our patients with the kind of care that has earned us a worldwide reputation for excellence.

As an organization with more than 300 facilities throughout the Bay Area, we are a team united by our culture of respect. Our C-I-Care philosophy invites each employee to elevate the patient experience, because every interaction is a chance to make a positive impact in the lives of those around us. Of course, that same commitment extends to the way we work together. We prize open communication and intensive collaboration as we strive to recognize every contribution. Because that's how true innovation happens again and again.

A Brief Overview
The Patient Care Coordinator functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Care Coordinator is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care.
This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities.


Locations
Stanford Health Care

What you will do

• Patient Care
• Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
• Assists physicians with procedure set-ups, patient procedures and examinations.
• Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
• Administers medication following approved procedures and only after checking medication and dose with a licensed person.
• Processes requests for prescription refills according to established practice.
• As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Assists the physician with maintaining preventive health measures for a panel of patients.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Scheduling
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Schedule radiology appointments.
• Customer Service
• Maintains clean and orderly exam rooms, hallways and work areas.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Provides information, referrals and customer service
• Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
• Clerical Duties
• Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
• Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
• Assures appropriate verifications and authorizations are complete before patient sees provider
• Assists with all messaging from the patient to the physician in a timely manner.
• Other:
• Coordinates with SHC Special Patient Services

Education Qualifications

• High School Diploma or GED equivalent Required
• Medical Assistant Certificate/Diploma from an approved school /institution or equivalent documented training. Required
• Urology experience preferred

Experience Qualifications

• 1 - 5 years of directly related experience Required

Licenses and Certifications

• BLS - Basic Life Support required
• CMA - Certified Or Register