Technical Sales Representative

As a member of the Sales Team at OnLogic, you will be a critical entry point for our varied customer base to start and/or continue their engagement with a global technology company. We are not a one size fits all shop; our customers have very different application needs, and no one system works for all. You will use your critical listening skills to focus on qualifying and uncovering new business while identifying how our hardware will best support their program deliverables. Successful candidates will thrive in a fast paced, goal-oriented and organized environment and have the natural curiosity to find the right solution for our customers. You will be an integral part of our consultative sales methodology. This is a full-time position that will be onsite at either our South Burlington, VT or Cary, NC office.

In this role, you'll be responsible for:

• Managing and responding to inbound engagements via phone and email.
• Acting quickly to resolve customer issues as they arise.
• Communicating interdepartmentally to improve OnLogic’s immediate and long-term customer experience.
• Driving customer satisfaction by collecting feedback about their purchasing journey.
• Working closely with our operations teams to maximize efficiency in responding to inbound inquiries. 
• Managing and advocating for online orders that need special attention in order to ship. 
• Pre-qualifying and escalating promising leads quickly and accurately.
• Recommending OnLogic hardware and services based on a customer’s specific technical requirements.

The team you will be joining: 

Our sales team is made up of a range of highly-impactful roles with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include:

• Acquisition: Focused on new prospects and net new customers to OnLogic.
• Inside Sales: A dual focused team, responsible for qualifying inbound prospects, as well as nurturing existing relationships with global technology innovators seeking tailored solutions.
• Key Accounts and Strategic Original Equipment Manufacturers: Dedicated to deepening our strategic engagement and partnership with our largest existing and future potential customers. 
• Partner: Development and Management of indirect sales partners, both technical and channel. 
• Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.

Learn more about Life at OnLogic

Requirements

• You bring prior experience in sales and customer service; a bachelor's degree is a plus.
• You are entrepreneurial-minded with a strong drive and desire to be part of a rapidly growing business.
• You have a demonstrated ability to thrive in a fast-paced work environment with shifting priorities.
• You have a demonstrated ability to creatively and independently solve problems, while discovering where and why they originated. 
• You have a demonstrated ability to excel in a collaborative, team-based environment.
• You have a professional and upbeat telephone voice, strong probing skills, and are persistent and persuasive without being aggressive.
• You have demonstrated a level of competency in using note taking software and other administrative applications. 
• Experience using a CRM or other sales related software is a plus.
• Experience with computers or with selling a highly technical product is a plus.
• Ability to work in the U.S. without visa sponsorship.

Who we're looking for:

• Someone who is passionate about technology's ability to solve complex problems.
• A curious, natural, and creative problem solver who learns new processes quickly and efficiently.
• A lifelong learner who thrives in a goal-oriented team environment.
• Someone who exhibits a strong sense of ownership, urgency, and drive.
• A customer-focused person with an ability to build and maintain a rapport.
• A self-motivated but team-oriented individual who embraces OnLogic’s Core Values.

Who we are:

OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others would fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guid