GTM Enablement Manager, Post-Sales

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

We are growing our GTM Enablement team and you will be the first Enablement Manager supporting our Customer Success and Account Management teams! This is an amazing opportunity for a driven GTM enablement professional to lead and execute impactful programs centered on customer success account management methodologies and account growth strategies.

The Customer Success and Account Management organization is crucial to ensuring all Vanta customers feel supported across their journey, confident in continually adopting our products, and growing their Trust programs using Vanta. We are looking for a Post-Sales GTM Enablement Manager to help us scale the skills, expertise, and revenue impact of our Customer Success and Account Management teams. In this role, you will be responsible for the design and delivery of our post-sales onboarding curriculum and ongoing training and enablement program ensuring that the teams are equipped with the necessary knowledge, skills, and resources that maximize productivity and performance. You will collaborate with Enablement peers and key stakeholders (CS, AM leadership, PMM, PM, SMEs, Rev Ops, etc.) to develop a comprehensive learning curriculum, processes, and content that drives post-sales excellence to ensure customer satisfaction and growth. This role requires creativity, self-motivation, and autonomy to identify training needs, design engaging curriculum, and ensure consistency and effectiveness across teams. 

What you’ll do as a Post-Sales Enablement Manager at Vanta:

• Collaborate closely with Enablement and Post-Sales leadership teams to launch a comprehensive training and enablement program for our CS and AM teams. This will include building a new hire onboarding curriculum, facilitating ongoing skills training & enablement, and creating process playbooks focused on product adoption, churn risk mitigation, and account growth strategies.

• Conduct ongoing needs assessments to ensure prioritization of training needs, content builds across all CS/AM teams and regions. 

• Work in close collaboration with Enablement teams to ensure CS/AM enablement supports the larger GTM Enablement vision

• Proactively identify skill and productivity gaps with input from leadership as well as insights from Rev Ops to design training roadmaps, playbooks, and more to bridge these gaps.

• Work closely with Rev Ops to refine and implement processes and reporting practices that enhance customer health and drive expansion. 

• Continuously measure and evaluate the effectiveness of programs and enhance to solve challenges related to role and product changes

• Establish yourself as the expert in CS/AM methodology, process, enablement, training, and activation

How to be successful in this role:

• 3-5 years of experience in an GTM Enablement, CS/CX Enablement or equivalent role. Bonus if you have experience in a CS or quota carrying position. 

• Experience with COM or additional sales methodologies and MEDDPICC qualification criteria. 

• Expertise in GTM enablement tech including Learning Management Systems (Workramp, Docebo, Brainshark, etc), Content Management Systems (Seismic, Highspot) and Knowledge Management Systems (Guru), Conversational Analysis tools (Gong, Chorus, etc). Bonus if you have experience with CS software, such as Catalyst 

• Ability to work collaboratively with cross-functional teams and build strong relationships at all levels of the organization.

• Excellent communication and presentation skills, with the ability to engage and educate diverse audiences. 

• Strong cross-functional collaboration skills with ability to work independently

• Passion for learning and development, with a commitment to driving continuous improvements

• A bias for action and ability to lead with resilience

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US