Lead Product Manager - Abuse Prevention

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE TEAM

You will be a part of a global, dedicated multi-disciplinary team of passionate information security and privacy professionals dedicated to the relentless pursuit of safeguarding our digital ecosystem against malicious activities. The Abuse Prevention team within ISP focuses on ensuring that fans worldwide enjoy fair access to tickets, free from the interference of bad actors. By leveraging technology with stringent policies, our team works to detect, respond to, and prevent abuse. Our efforts ensure system resilience, uphold the integrity of our platforms, and protect our community, thereby maintaining Live Nation's reputation as a trusted leader in live entertainment.

THE ROLE

We are looking for a highly motivated and experienced Lead Product Manager, Abuse Prevention to join our team within. In this role, you will be responsible for shaping the strategy, building robust anti-abuse mechanisms, and driving the execution of our abuse prevention roadmap.

You will collaborate closely with engineering, data science, operations, legal, and other cross-functional teams to ensure that our platforms remain secure, resilient, and user-friendly.

This position can be based in one of our offices in Los Angeles, New York City, San Francisco, or can be remote, depending on what works best for you and your team.

WHAT THIS ROLE WILL DO

• Define Strategy & Roadmap: Develop and drive the strategic vision and roadmap for abuse prevention across Live Nation’s global platforms. This includes overseeing initiatives related to fraud detection, abuse management, and secure fan experiences.

• Cross-Functional Leadership: Partner with engineering, data science, policy, legal, operations, and marketing teams to deliver effective and scalable solutions. Foster a culture of collaboration, innovation, and accountability.

• Build and Mentor Teams: Lead, coach, and grow a team of Product Managers. Create a culture of excellence and inspire your team to perform at their best.

• Develop Data-Driven Solutions: Utilize analytics, machine learning models, and other advanced detection technologies to identify and mitigate abuse patterns proactively.

• Monitor & Enhance Systems: Oversee the real-time monitoring systems, enforce SLAs for rapid response, and continuously improve our anti-abuse algorithms and policies.

• Stakeholder Engagement: Effectively communicate strategies, progress, and results to executive leadership and key stakeholders, fostering trust and alignment.

WHAT THIS PERSON WILL BRING

• At least 9+ years of Product Management experience, with a minimum of 3 years in a Trust & Safety, Cybersecurity, Fraud Prevention, or a related domain

• Leadership: Proven track record in hiring, managing, and mentoring high-performing product teams, with the ability to scale organizations

• Technical Expertise: Strong technical background with experience in developing machine learning models, data platforms, and real-time monitoring systems

• Strategic Mindset: Ability to think strategically and execute methodically. Proven experience leading large-scale, cross-functional initiatives with diverse stakeholders

• Experience with prod