Customer Support & Warehouse Specialist

The Evolt team is full of passionate people who are motivated to make a difference to the health and wellbeing of people across the world. We thrive on success, whilst working in a fun and flexible environment and we are looking for a superstar Customer Support & Warehouse Specialist to join our US team in our Charleston office.

About the Role

Reporting to the Regional Service Desk Manager, the Customer Support & Warehouse Specialist will be responsible for providing customer service and support across our global client base. Responsibilities will include:

• Providing excellent phone, email, chat and ticket orientated support to our diverse range of clients by gathering information, setting expectations and providing the appropriate resolutions or responses.
• Taking ownership of issues to provide solutions for our clients within the required timeframes.
• Providing input into the ongoing maintenance of our online support system and into the enhancement of our client support procedures.
• Using Hubspot to log calls, tickets, chats and to manage escalations.
• Contribute, question and share knowledge with internal teams for product improvement.
• Maintain inventory of the all warehouse assets, spare parts and stock items
• Perform hardware repairs for any units that return to the office for repair needs; as well as assist with the coordination repairs with our distributors in their area of operation.
• Assisting the warehouse team with the scanner setup and packing process before shipping where required.

About You

This is a really important role in our team, and we are looking for someone who loves solving problems and is a customer service superstar. You will have the following skills and experience:

• Experience working in a customer service role, preferably in a warehouse environment.
• Demonstrated problem solving skills with the ability to take an issue and follow it through to resolution.
• An ability to work collaboratively, and with a positive attitude.
• Very strong attention to detail.
• Excellent written and verbal communication skills.
• Willingness to get in and get the job done.

Why Evolt?

• Fun Work Environment: Work in a vibrant, energetic atmosphere where creativity and enthusiasm are the norm. We know how to mix work and fun!
• Global Reach: Be part of a company that’s making waves worldwide. You’ll have the opportunity to engage with a diverse and international team, making a real impact on a global scale.
• Birthday Bonus: Celebrate your special day with a day off for your birthday. Because at Evolt, your personal milestones matter!
• Career Kickoff: This role is perfect for someone early in their career looking to make a big impact.
• Learn & Grow: We’re all about helping you develop new skills and advance your career. At Evolt, your professional journey is as important to us as your contributions.

Ready to Make Your Move?

If you’re ready to start an exciting career adventure with a company that’s changing the wellness game, we want to hear from you! Provide your resume and a cover letter that shows off your enthusiasm to work with us. Join us at Evolt and let’s make an impact together!