Director of Facilities

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director of Facilities

Position Overview

JLL is seeking a strategic and accomplished Director of Facilities M3 to lead comprehensive facility operations across a complex, multi-site portfolio or large-scale critical facility. This senior leadership role is responsible for driving operational excellence, strategic planning, financial performance, and organizational development while ensuring the highest standards of safety, compliance, and client service delivery. The ideal candidate will bring executive-level leadership capabilities, deep facilities management expertise, strong business acumen, and a proven track record of managing large-scale operations and diverse teams in dynamic environments.

Key Responsibilities

Strategic Leadership & Vision 

• Provide executive-level strategic leadership for all facility operations, establishing long-term vision and direction aligned with client objectives and organizational goals.
• Develop and execute comprehensive facility strategies encompassing operations, maintenance, capital planning, sustainability, and organizational development.
• Drive innovation and transformation initiatives that enhance operational performance, improve efficiency, and deliver measurable business value.
• Serve as a trusted advisor to senior client leadership and executive stakeholders on facilities-related matters.
• Build and maintain strategic partnerships with key stakeholders, vendors, and industry partners to advance organizational objectives.

Operational Excellence & Performance Management 

• Oversee all aspects of facility operations including engineering, maintenance, environmental health and safety, security, space planning, moves management, and facilities support services.
• Establish performance standards, metrics, and KPIs to measure and drive operational excellence across all functions.
• Implement best-in-class processes, systems, and technologies to optimize facility performance, reliability, and efficiency.
• Monitor operational performance against established targets and implement corrective actions to address gaps.
• Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies to enhance service delivery and eliminate waste.
• Ensure seamless integration and coordination across multiple facility functions and service providers.

Financial Management & Business Planning 

• Develop, manage, and control multi-million dollar operating budgets and capital expenditure plans across facility portfolio.
• Provide financial leadership including forecasting, variance analysis, cost optimization, and financial reporting to executive leadership.
• Identify and implement cost-reduction strategies while maintaining or improving service quality and client satisfaction.
• Negotiate complex contracts and service agreements with vendors, contractors, and service providers.
• Drive procurement strategies and vendor management programs that deliver value and mitigate risk.
• Prepare and present business cases, investment proposals, and strategic recommendations to executive leadership and client stakeholders.

Organizational Leadership & Talent Development 

• Lead, develop, and inspire a large, geographically dispersed team of facilities professionals including senior managers, engineers, technicians, coordinators, and support staff.
• Build high-performing organizational cultures focused on accountability, collaboration, innovation, and client service excellence.
• Establish clear organizational structures, roles, and accountabilities that support effective operations and scalability.
• Recruit, develop, and retain top talent through strategic workforce planning, succession planning, and professional development programs.
• Conduct performance management, mentor senior leaders, and create career development pathways for team members.
• Foster inclusive, engaged work environments where diverse perspectives are valued and employees can thrive.

Compliance, Risk Management & Regulatory Affairs 

• Ensure full compliance with all appli