Account Manager

ROLE OVERVIEW

Croud is a global, full-service digital marketing partner. Through a seamless combination of data, technology and creativity, and with a unique business model, our teams drive business performance and long-term growth for ambitious brands.

We are looking for a highly intelligent, charismatic and creative thinking individual who is passionate about innovating to join our team in Atlanta, Georgia.

Croud is recruiting an Account Manager to lead a client portfolio and Croud offering in Atlanta. Together, we want to create a best-in-class client experience for the brands we work with and ensure strong partnerships that drive real growth and impact for our clients.

Our Atlanta office is home to a group of highly-skilled digital experts, passionate about driving innovation and delivering great work for clients. With a growing team and client portfolio, Croud offers hands-on experience working with some of the world's leading brands across every industry sector.

Find out more about Croud US here!

RESPONSIBILITIES

• Build trusted partnerships and experiences with our clients as a key point of contact for day to day account leadership.

• Lead with agility on cross-functional teams to achieve client visions and ambitions, aligning internal goals and solutions with client objectives.

• Shape strategic outcomes-based planning and presentations with cross-functional teams and specialists, including strategy, planning, creative, media activation, reporting, measurement, and SEO.

• Develop and innovate capability solutions for clients, navigating client needs, cross-functional teams, the agency, and industry standards to deliver desired outcomes.

• Contribute to the Croud team and community, driving business growth and enhancing our proposition

• Client Understanding

  • Be a lead POC on day to day delivery and account management on your client(s).

  • Lead key meetings and status alongside the cross-functional teams; supporting any junior members of the team to deliver with quality.

  • Crystallize and communicate objectives and brief internal teams on how that translates into day to day account management, planning and deliverables

• • Client Leadership and Management:

    • Be a lead POC on day to day delivery and account management on your client(s).

    • Lead key meetings and status alongside the cross-functional teams; supporting any junior members of the team to deliver with quality.

    • Crystallize and communicate objectives and brief internal teams on how that translates into day to day account management, planning and deliverables

  • Client Engagement and Workflow:

    • Identify smarter ways to work and provide impactful value to clients.

    • Challenge clients to focus on proactive, strategic actions when their priorities or expectations do not meet standards.

    • Manage client expectations alongside the scope commitments and hours

    • Build trusted relationships with client stakeholders and work with a cross-functional team to drive stakeholder mapping and engagement.

  • Oversee Scope Delivery:

    • Lead and shape integrated planning for growth or performance objectives, alongside strategy and activation teams and specialists.

    • Work closely with measurement and reporting functions to ensure performance is delivering and reporting against key KPIs and driving actionable insights.

    • Work closely with cross-functional leads across Strategy & Planning, Media Activation, SEO, and Analytics to drive integrated campaign and media activity, performance, optimization and reporting.

    • If required, work with an integrated agency team, SEO, Creative and/or in-house client teams to deliver.

  • Team Leadership: