Sr Marketing Director, Customer Advocacy

Blue Yonder Job Title:

Sr Marketing Director, Customer Advocacy

Location:

Scottsdale or Dallas preferred

Us-Remote

Overview: 

We are seeking a dynamic and results-oriented Sr. Director, Customer Advocacy to join our marketing team. The ideal candidate will play a crucial role in capturing and showcasing customer success stories and references, ultimately reinforcing our brand differentiation and building confidence in our solutions. 

What you will do:

Customer Story Program Design: 

• Develop and implement a comprehensive program to capture compelling customer stories and references. 
• Collaborate with various teams to ensure a streamlined process for obtaining customer testimonials and success stories. 

Storytelling and Content Creation: 

• Craft engaging and persuasive customer stories that effectively communicate the impact of our solutions on their business. 

• Showcase differentiation through well-crafted narratives that resonate with our target audience. 

Statistics and Proof Points: 

• Gather and analyze statistics and proof points highlighting customer successes and key performance indicators (KPIs) improvement. 
• Utilize data to create evidence-based marketing and sales materials.

Professional Representation: 

• Serve as the primary point of contact for customers willing to share their experiences. 
• Represent the company professionally in all customer interactions, maintaining a positive and collaborative demeanor. 

Cross-Functional Collaboration: 

• Partner effectively with customer services, sales, and other marketing teams to achieve advocacy goals. 
• Collaborate on joint initiatives to leverage customer stories for maximum impact. 

Passionate Customer Engagement: 

• Foster strong relationships with customers to deeply understand how our software solutions have positively impacted their business. 
• Continuously seek opportunities to enhance customer satisfaction and identify potential advocacy candidates. 

What we are looking for:

• Bachelor's degree in Marketing, Communications, Business, or related field. 

• Proven experience in customer advocacy, storytelling, or a related role. 

• Exceptional organizational skills with a keen attention to detail. 

• Excellent communication and interpersonal skills. 

• Passionate about working directly with customers and understanding their success stories. 

• Ability to represent the company professionally and build strong, collaborative relationships. 

If you are a dynamic individual with a passion for storytelling, customer success, and contributing to the growth of a leading B2B software company, we invite you to apply for this exciting opportunity. Join us in revolutionizing the Supply Chain Management space! 

#LI-REMOTE

*LI-EW1

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The salary range for this position is: USD $152,311.10 - $197,688.89 USD

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• Wellbeing Days 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does yo