Delivery Lead - ITSM (Atlassian)

<h3>Company Description</h3><p>👋🏼 We're Nagarro.</p><p>We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!</p><p>By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.</p><h3>Job Description</h3><p>We are seeking a senior expert in ITSM and Platforms with overall industry experience of 14+ years.</p><p>Responsibilities:</p><ul><li><strong>Lead the design and architecture</strong> of tailored solutions using the Atlassian suite (Jira, Confluence, Bitbucket, etc.) with a focus on ITSM, DevOps, and platform transformation.</li><li><strong>Drive end-to-end implementation</strong> of Atlassian solutions at customer sites, ensuring smooth deployment and alignment with business objectives.</li><li><strong>Own the technical solutioning process</strong> in response to RFPs, including crafting compelling and feasible solution designs.</li><li><strong>Build and maintain strong relationships with C-level stakeholders</strong>, acting as a trusted advisor and effectively communicating technical strategies in business terms.</li><li><strong>Grow internal capabilities</strong> by mentoring team members, sharing expertise, and supporting the development of Nagarro’s Atlassian Practice.</li><li><strong>Customize Atlassian tools and integrate with third-party products</strong> to deliver high-impact, seamless solutions that enhance enterprise workflows.</li><li><strong>Support global clients</strong> across EMEA, APAC, and India, managing time zones effectively to ensure timely delivery and consistent customer satisfaction.</li></ul><h3>Qualifications</h3><ul><li>Extensive experience with the Atlassian suite (Jira, Confluence, Bitbucket, etc.) including design, configuration, and deployment of solutions.</li><li>Strong expertise in ITSM, DevOps, and Platform practices, with a proven track record of implementing related solutions.</li><li>Hands-on experience in building and implementing solutions at client end, including the ability to lead technical delivery.</li><li>Proven ability to respond to RFPs, owning the technical solution design and proposal process.</li><li>Demonstrated capability in building and maintaining C-suite relationships, including influencing stakeholders and communicating technical value to non-technical audiences.</li><li>Experience with customizations and integrations, including third-party product integrations and automation.</li><li>Strong consulting background, with experience supporting a global customer base (EMEA, APAC, India), and managing work across time zones.</li><li>Leadership and mentoring skills, with a focus on building internal capabilities and knowledge sharing within a practice or team.</li></ul>