Clinical Director
Home Care Association of AmericaAbout the role
- Company car
- Dental insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Clinical Director (Home Care Intake & Client Services)
- Serve as the clinical lead for all new client intake and onboarding
- Respond promptly to inbound inquiries from prospective clients and families
- Conduct consultative conversations to assess care needs and recommend appropriate services
- Perform in-home client assessments and develop initial care plans
- Confidently present service options, pricing, and secure client agreements/deposits
- Drive conversion of qualified leads into active clients
- Oversee the full onboarding process, including clinical documentation and intake paperwork
- Ensure compliance with all clinical and regulatory requirements during intake
- Case Management- responsible for all client's receiving quality care
- Responsible for maintaining up to date care plans as client's conditions progress
- Collaborate with care coordination and scheduling teams to ensure smooth service start
- Provide early-stage follow-up to ensure client satisfaction and continuity of care
- Maintain accurate and timely records in CRM and clinical systems
- Clinical background required (RN, LPN, MSW, or related field strongly preferred)
- 3+ years of experience in home care, hospice, assisted living, or healthcare services
- Proven success in intake, admissions, or consultative sales within a healthcare setting
- Strong ability to build trust quickly with families in sensitive situations
- Comfortable discussing pricing, collecting deposits, and closing service agreements
- Experience completing clinical assessments and onboarding documentation
- Excellent communication, organization, and follow-through
- Tech-savvy with CRM or client management systems
- Valid driver’s license and reliable transportation (company vehicle available for visits)
- Warm and empathetic, yet confident and decisive
- Professional and polished in both clinical and customer-facing settings
- Comfortable balancing clinical integrity with business goals
- Skilled at guiding families through emotionally complex decisions
- Motivated by both helping others and achieving results
- Competitive salary (based on experience)
- Paid Time Off (PTO)
- Dental and Vision Insurance
- Company vehicle available for all client visits
- Supportive, mission-driven environment
- Opportunity to play a key leadership role in a growing organization
- Make a meaningful impact on clients and families every day
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right a
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