SR Director Product Management IT Club Excellence

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

The Senior Director of Product Management for IT Club Excellence will lead the strategic vision and execution for a diverse suite of applications, including Club Automation Systems, Workforce/Task Management, Point of Sale (POS) Systems, and Fuel Systems. This critical role focuses on driving operational excellence and enhancing the team member experience through continuous improvement, cross-functional collaboration, and innovative solutions. It also plays a key role in shaping and implementing strategies to deliver an outstanding experience for club members at every interaction.

As a senior leader in product management and application development, this position holds full responsibility for departmental direction, decision-making, and outcomes. The Senior Director will provide strategic guidance, mentoring, and coaching to both management and senior product/technical staff, fostering a culture of growth and accountability to achieve high-impact results. This role requires a strong problem-solver who can develop future-proof solutions, excels at building and nurturing relationships with all stakeholders, and champions agile methodologies and iterative development processes to accelerate delivery, drive adaptability, and add measurable value to the business.

With oversight of budget responsibility and a commitment to cost discipline, the Senior Director will ensure optimal resource allocation and financial efficiency, maximizing the impact of each initiative and leveraging iterative development to enhance ROI and overall business value.

A visionary and transformational leader, this position is dedicated to operational excellence and innovation, ensuring a superior experience for both team members and club members. Reporting to the VP of Software Engineering, who oversees BJ's Club Excellence function, this role is based in our Marlborough, MA, Club Support Center.

Key Responsibilities:

• Lead Transformation Initiatives: Guide a team in the implementation and maintenance of innovative solutions to drive club transformation and enhance member and team member experiences.
• System Integration Expertise: Understand functionality across multiple club system modules, ensuring cohesive end-to-end processes by leveraging interconnected capabilities.
• Lifecycle Management: Oversee the full systems development life cycle for programs and key projects, ensuring effective planning, execution, and maintenance.
• Direction and Oversight: Provide strategic direction to both technical and business engagement resources to align with organizational goals.
• Long-Range Strategic Planning: Actively participate in strategy planning to address complex business challenges, offering leadership to cross-functional teams on solution development.
• Project Ownership: Serve as the primary point of contact for project and program management from inception through to delivery, ensuring accountability and alignment with objectives.
• Agile and Product Mindset: Drive rapid business requirements definition, design, configuration, testing, and implementation by adopting a product mindset and agile methodologies to achieve speed to market.
• Managed Service Co