Technical SME – Water Chemistry

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DUTIES AND RESPONSIBILITIES:

· Training and Development of Personnel:

o Develop training content and operational guidance for site teams on water chemistry fundamentals, system impacts, and vendor coordination.

o Partner with Operations leadership to ensure personnel understand system design intent and water quality risks.

o Provide ongoing education and mentorship to improve enterprise-wide understanding of water chemistry management.

· Reliability and Efficiency Expert:

o Analyze water quality data and trends to identify risks to system reliability, efficiency, and equipment life.

o Provide technical interpretation of vendor-generated reports and ensure appropriate corrective actions are identified and executed.

o Define and monitor KPIs related to water quality, system performance, and vendor effectiveness.

o Drive improvements in water usage efficiency, chemical optimization, and overall system reliability.

o Provide technical guidance to support start-up, commissioning, submittals/RFI review, and general oversight to standardize and QA/QC new builds.

· Global Support to Site Operations Teams:

o Establish and enforce Aligned’s water chemistry program standards, and reporting requirements across all sites.

o Provide oversight and governance of third-party pater treatment vendors, including:

i. Scope definition and standardization

ii. Performance management and accountability

iii. Quality and consistency of testing and reporting

o Ensure all sites operate within defined water chemistry parameters and escalate deviations as required.

o Develop standard reporting frameworks to ensure consistency across vendors and sites.

o Monitor local and national compliance through audits, performance reviews, and data validation.

o Support site teams during abnormal conditions, excursions, or incidents related to water quality or system degradation.

o Participate in root cause analysis efforts and provide subject matter expertise for incident investigations involving water chemistry.

· Forward vision:

o Maintain awareness of industry advancements in water treatment technologies, sustainability practices, and regulatory requirements.

o Evaluate and recommend new solutions to improve water conservation, treatment effectiveness, and operational efficiency.

o Lead technical validation and implementation of new water chemistry strategies and programs.

· Communications:

o Communicate complex water chemistry concepts and risks to technical and non-technical stakeholders.

o Provide clear, concise reporting to leadership on water program health, risks, and performance.

o Support customer-facing discussions as needed, ensuring alignment with contractual and operational expectations.

MINIMUM QUALIFICATIONS:

· Bachelor’s degree in Chemistry, Chemical Engineering, Mechanical Engineering or equivalent training/experience.

· 8+ years of experience in industrial water treatment, cooling tower chemistry, or related data center/mechanical systems environments.

· Demonstrated experience in managing third-party vendors and service providers.

· Strong understanding of cooling systems, hydronic systems, and water treatment processes in mission-critical environments.

· Experience interpreting water analysis reports, system trends, and performance data.

· Proven ability to develop and implement technical standards and programs at scale.

· Strong written and verbal communication skills.

· Strong customer service and stakeholder management acumen.

· Ability to travel up to 30%.

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COMPETENCIES:

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to