Director Customer Solutions- New Hyde Park, NY

 

• Pay Range:  100,000.00 to 115,000.00  
  *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

CDC serves over 15,000 customers in the New York and New Jersey area.  While Coffee is still our first name we stock over 4500 different products from apples to Ziploc bags.  Our customers' needs are ever evolving and so do we.  Our beverage equipment has evolved to coffee machines that grind and brew to water coolers that can provide carbonated water with your choice of flavoring and strength.  We can also provide attendants to maintain your pantry based on your needs: whether 2 hours per week or 10 full time staff at multiple locations.  Now as part of Compass Group-USA, we can arrange for seamless service across the country for any of your foodservice needs, whether catering, vending, special events, café management or unattended markets.

 

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary

The Director of Customer Solutions will be required to perform regular customer premise visits, focused on engaging with C Suite customers at our Top 100 customers, in an effort to collect insight and feedback regarding customer satisfaction levels. The customer satisfaction tool and data capture will rely on a series of scripted interview questions, as well as open dialogue and feedback to gain a comprehensive sense for customer satisfaction levels. Post the customer meetings, a report will be generated and presented to the Senior Management team at CDC for strategy, review and required action on a weekly basis.

ESSSENTIAL DUTIES AND RESPONSIBILITES:
• Prepare a schedule and subsequent cadence of visits to CDC's Top 100 customers in NYC, supporting a minimum of twice per year, per customer interaction, (if not more -customer dependent).
• Meet, discuss, probe and inquire as to the customer satisfaction levels with CDC and our staff, as it relates to the goods and service promises dictated by the terms of our customer agreement.
• Ability to operate in an unbiased and transparent fashion while conducting customer satisfaction interviews
• Prepare Premise Visit Summaries that capture and articulate the customer responses gained during interviews and then share these reports and findings with Senior Management at CDC in weekly presentations
• Promote a spirit of cooperation within the CDC, Sector and National Accounts teams to best leverage capabilities and resources to serve client needs
• Manage, prepare and support Customer follow up and associated action Items
• Introduce new and innovative customer solutions as internal company education grows
• Responsibilities may also include, but are not limited to account diagnostics, relationship analysis and engagement planning and execution, annual account objectives review, formalized client communications, proposal development, client presentations, and contract negotiations

QUALIFICATIONS:

• BS degree preferred
• Five years of foodservice management experience required
• Higher Education experience in board and retail operations is required
• Knowledge of P&L accountability and contract-managed service experience is required
• Strong leadership and communication skills
• Exceptional organizational skills
• Solid knowledge of Customer Management, Dispute Resolution and Negotiation
• Demonstrates working