Group & Event Office Assistant

Description

Group Event Office Assistant

Join the greatest team in the west. Opportunity awaits you in Medora.

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Duties and Responsibilities:

The Group Event Office Assistant will assist with the execution of events in Medora, ND.

• Assist the point of contact for incoming groups in Medora. 
• Answer telephones and manage group email inbox. 
• Communicate changes to multiple departments as appropriate.
• Initiate sales calls and emails.
• Works in multiple systems to enter data and organize, facilitate, and coordinate a group’s trip or event in Medora.
• May assist with opening and closing venues for events, and ensuring venues are appropriately setup and ready for the event, to include preparing, checking, and troubleshooting audio/visual equipment.
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• General office duties including creating tickets, room keys, and using unique office equipment specific to lodging and entertainment. 
• Assist with creative projects including signage, special requests, or items to improve the guest experience. 
• Perform other related duties as required. 

Supervisory Responsibilities:

None 

Requirements

Required Skills/Abilities:

• Must be willing to work a flexible schedule including evenings, weekends and holidays as groups dictate.
• Excellent verbal and written communication skills. 
• Provide outstanding guest service.  
• Reliable, on time, and ready for every shift.  
• Ability to sit or stand for extended periods of time. 
• Excellent organizational skills and meticulous attention to detail.
• Excellent time management skills.
• Proficient in Microsoft Office Suite.
• Ability to respond to problems and assist clients with a calm, courteous, and helpful manner and attitude.
• Ability to work at a fast pace. 
• Ability to learn computer systems involving event management, lodging reservations, and event ticketing. 

Required Education and Experience:

• Must give exceptional service.  
• Must be able to troubleshoot and create solutions if needed.  
• High School Diploma or GED required.
• Experience in customer service, retail, catering, event management, hotel operations, or similar preferred. 
• Clean U.S. Driver's License preferred but not required.
• Must be fluent in English, bilingual a plus.  

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota.

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In