Health Unit Coordinator - Family Birth Center: Labor/Delivery - HUC

Location: Eisenberg 32, 33, 35, Desk 3C (EI32, EI33, EI35) – The Family Birth Center

Labor and Delivery, located on EI33, is comprised of eleven birthing/recovery suites, three surgical delivery rooms, and a neonatal resuscitation room. Support persons are encouraged to be with the laboring woman as she desires. Siblings may attend the birth as well, if the family chooses to prepare the child for that option with the assistance of the Perinatal Education class. Nurses also assist in the perioperative care of patients undergoing caesarean birth, postpartum tubal ligations, dilatation and curettage for miscarriage, and special procedures performed by the Maternal Fetal Medicine service.

Patient Care Type: The Family Birth Center cares for antepartum, intrapartum, postpartum patients and their newborn babies. The staff consists of RNs and PCAs who deliver patient care. The area is supported by a variety of resource persons including health unit coordinators, perinatal education coordinators, nursing education specialists, clinical nurse specialists, social workers, and lactation consultants. Physicians from the following Mayo Clinic departments provide care: Obstetrics, Family Medicine, Maternal-Fetal Medicine, Neonatology, Pediatrics, and Anesthesiology. Certified nurse midwives and neonatal nurse practitioners also provide care for our patients. The focus of care is family-centered delivered through couplet care model.

Bed #: 

     • EI32 – 31

     • EI33 – 11

     • Desk 3C – 4

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required. 
Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays.
Maintains certifications/licensure per work unit requirements.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.