Shift Supervisor- Rue Ferrari Swing (Sun-Thurs) (78149)

POSITION: Shift Supervisor

PROGRAM/LOCATION: Emergency Interim Housing (EIH) Rue Ferrari, San Jose, CA

SHIFT: Any

SUPERVISOR: Program Manager

STATUS: Non-exempt

COMPENSATION:  $36.99 hourly

 PROGRAM SUMMARY:

The Emergency Interim Housing (EIH) Rue Ferrari program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH Rue Ferrari is designed to focus on safety and client-centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH serves adults and is a referral-based-only program with no drop-in services provided. The EIH Rue Ferrari site will consist of adult sleeping rooms with private restrooms and showers and a community space with access to a microwave, computer lab, pet area, and vehicle parking. The EIH site will offer various supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate five days a week, Monday - Friday, and have on- site security services.

 The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

DUTIES/RESPONSIBILITIES:

Direct Client Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial li