About Us

Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact, focused on building a product our customers love.

We're building the sales communication and collaboration platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in helping companies to close more deals faster than ever. Our goal is to double the sales performance of every small, scaling business, with the most modern, thoughtfully all-in-one, communication-focused CRM.

We're looking for our sixth Product Manager to help accelerate product development from idea through launch and to work closely with our Design, Engineering, and Go-To-Market teams.

This Sr. Product Manager will join one of our functional Product Teams - Admin and Onboarding. This team is responsible for serving those who try, buy, and manage Close CRM:

• Try: The team’s mission is to make Close exceptionally easy to get started with and ensure new users see value immediately (product evaluation, onboarding, account setup, etc.)

• Buy: The Admin and Onboarding team also focuses on the pricing aspects of the product (plans packaging, working with Sr. Leadership, taking part in preparing and running experiments, etc.)

• Manage: This team will be most focused (~80%) on the Admin personas with the goal of simplifying what managing a CRM looks like for small-scaling businesses. Admins care about various aspects of running a CRM:

  • Seamless onboarding & offboarding of new users 

  • Organizing the chaos of a CRM/sales communication platform (setting up tools and product customization)

  • Handling compliance & risk around communication channels (telephony, email) 

This role will have impact on a number of key company metrics: conversion, onboarding, and activation rates.

Our product development process is inspired by Shape Up. We work in six-week cycles, enabling us to think deeply about the right problems earlier in the development process and ship impactful product on time. We work collaboratively with the Design and Engineering on the best solution. We are data-driven, understand the actual why behind the problems, focus on use cases, and talk to our customers on every occasion.

Our Engineers love open sourcing our code and ideas on our GitHub and on The Making of Close, our behind-the-scenes Product & Engineering blog.

About You

We're looking for someone with a unique talent set - someone who understands sales and can "speak the language" with sales reps, admins, managers, and directors. Someone who can synthesize various use cases into clear problem statements. Someone who cares deeply about product details, has a great sense of product aesthetics, and can discuss the nitty gritty with engineers. 

As a small PM, Design, and Engineering team/pod you'll be responsible for all aspects of delivering a feature — from concept through discovery, development, managing its delivery, and ensuring positive business impact. 

What You'll Do … 

• Turn vague into concrete. Talk with customers to discover & define their needs, understand their problems, and document their use cases. 

• Write problem statements that clearly define shared needs across customers.

• Create detailed product specs from your problem statements through collaboration with Product Design and Engineering.

• Project manage the delivery of the feature — get it on the engineering roadmap and ensure it's delivered on time and up to the Product team's standards. 

• Prepare for launches: work with the Support, Success, and Marketing teams on positioning/collateral, manage beta testers, and go-to-market activities.

• Own the data: define adoption/usage/retention metrics, measure success, collect feedback, monitor impact, and share learnings.

• Ensure releases have a positive impact on product and company metrics and goals.

You are...

• Based in the US (ET, CT, MT, PT).

• Backed by 5+ years of Product Management experience shipping B2B SaaS for SMBs.

• Backed by 5+ years experience at software/internet companies in a product, engineering, or customer-facing role.

• Passionate about listening to customers and