Customer Service Specialist

The selected candidate will be part of a highly experienced team, with a vast technical knowledge. We are dedicated to handling projects in Europe, providing top-notch services to our clients. The team fosters a friendly and supportive environment where members help each other feel comfortable and valued. As a SRAN Services Engineer, you will seamlessly integrate into our team, contributing with your unique skill set and collaborating with others towards achieving project success. 

We are seeking a talented and experienced Services Engineer to join our team to provide technical support for top telecommunications operators. In this role, you will be responsible for resolving technical issues and ensuring the smooth operation of our network in a key and strategic project.  

 

• Provide technical support for Nokia’s 5G Radio Access Network, including troubleshooting and problem resolution. 
• Participate in the network deployment and troubleshoot any issues that may appear.  
• Work with Customer and other Nokia teams to ensure that our network meets the highest quality standards. 
• Perform regular maintenance and updates to Customer network infrastructure. 
• Stay up-to-date with the latest developments in 5G technology and implement new features as needed. 
• Travel regularly. 
   

• Strong knowledge of Nokia’s 5G Radio and related technologies 
• Experience in network troubleshooting and problem resolution. 
• Willingness to work flexible hours and participate in on-call rotation 24/7 
• Fluency in English and Italian is mandatory. 
• Willingness to travel in short notice to support customers F2F. 

  

It would be nice if you also have:  

• Bachelor's degree in Electrical Engineering, Telecommunications, or related field 
• Excellent communication and interpersonal skills. 
  
   

About Nokia

Join us in creating the technology that helps the world act together.

We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.

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About the Business Group
Join Mobile Networks (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.