Customer Experience (CX) Survey Specialist

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We partner with leading global organizations to help them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

Position Overview:

We are seeking a full-time Customer Experience (CX) Survey Specialist to work as an embedded expert with one of our biggest clients and be their Qualtrics subject matter expert while providing ongoing support for a large-scale Customer Experience (CX) program on a global scale. This is an exciting opportunity for a detail-oriented professional to join a high-performing team, working on CX initiatives that impact businesses worldwide. The role offers exposure to a variety of market research methodologies and customer feedback programs, with a focus on survey programming and operational excellence.

This is a hybrid position that requires going into the client’s New York office 1-2 times per week.

Responsibilities:

• Build and test surveys using Qualtrics and ensure their smooth operation, including login processes, testing, and coordination.

• Oversee backend processes to maintain survey functionality and reliability.

• Manage survey deployment across multiple languages and countries.

• Maintain and update survey guidelines, including performing basic HTML coding for survey maintenance.

• Coordinate project timelines across multiple teams and stakeholders.

• Provide clear and concise updates to managers and clients.

• Demonstrate strong teamwork and collaboration skills to drive project success.

Requirements

• Bachelor’s degree in Business, Statistics, Computer Science, Social Science, or a related field.

• 3-4 years of experience in market research, survey programming, or project management.

• Deep familiarity with Qualtrics

• Proficiency in Excel for basic analysis and reporting.

• Basic HTML coding skills for survey maintenance.

• Exceptional attention to detail and organizational skills.

• Strong communication and collaboration abilities.

• Creative problem-solving skills to navigate technical and logistical challenges.

• Ability to prioritize and manage multiple projects simultaneously.

• Comfortable working independently while also contributing to a team environment.